Customer Service Manager

5 months ago

Docklands, Australia TEG Full time

**Customer Service Manager**

**Full Time 6 Month Maternity Leave Cover (potentially with possibility of extension).**

**Salary $80,000 - $85,000 + Super**

**Job Summary**

Excellent opportunity for an experienced, hands on, creative thinker to join our team as Customer Service Manager. Based in our new offices in the World Trade Centre, Docklands.

**The Role**

The Extend Group is a multi-brand, national Outside School Hours Care (OSHC) provider, that provides exceptional services and care for children nationally.

An exciting opportunity exists for an experienced and motivated Customer Service Manager.

In addition, the position has responsibility for the facilities management of the office. Reporting to the CEO, the position will involve important interactions with key personnel within the business and act as a key internal communications hub for the Group.

**Specific Responsibilities**
- Manage a small Customer Service team including rostering, appraisals, recruitment and training.
- Prepare reports using Excel.
- Operate a business database.
- Coordinate customer interactions which include session bookings and account queries.
- Facilities management of the office.

**Essential Criteria**
- 2+ years’ experience in a customer service leadership role is desired.
- Professional and accurate communication skills, both written and verbal.
- Demonstrated ability to lead and manage a high performing Customer Service Team an advantage.
- A strong background in administration and office management.
- Ability to prioritise and work to strict deadlines.
- Demonstrated interpersonal skills, presentation skills and the capacity to prepare various written reports and plans.
- Good knowledge of Excel & Google Drive use
- If you can demonstrate the skills above, gained in any sector, we can provide the training so you can succeed in this role

**The Benefits**

We offer work-life balance, career development, professional growth, as well as community engagement opportunities, an engaging team and supportive management, reward and recognition, and social opportunities.

This is a great opportunity to carve out a career with a growing company.

Our new Docklands office is conveniently located near public transport and near the Yarra River in Docklands.

We have an amazing work culture and team, with an unblemished record in caring for children.

**The Team**

The difference is The Extend Group and our people. There has never been a better time to join our dynamic and passionate team. We are seeking an individual who is looking for an exciting, challenging and rewarding career.

At The Extend Group, we’re all things education and care, which includes excellent service support.

**How to Apply**:
**Please submit your Cover Letter and Resume today

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