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Desktop Technician Help Desk Support, 6 Month
4 weeks ago
6 month contract with view of extension
- CBD location
- Competitive Rate and Immediate Start
Have you recently finished up a contract and looking to secure your next gig for the new financial year?
Want to join an iconic Australian organisation, who is working on a huge program of works due to run for over seven years?
**Description**:
The Service Desk Technician will provide Level 1-3 technical support on-site and remotely to troubleshoot and resolve issues of moderate complexity. The overall aim is to provide excellent customer service and assist the business on a range of consumer devices, inc Android, iOS and ChromeOS.
The key areas are:
- 4+ years experience in Desktop Support
- Experience working with Google and MS products
- ITIL certification and working knowledge of ITIL Processes.
- Identify and mitigate any risks to Desktop support services
- Provide input to reporting that supports defined SLA's, timeframes, quality/integrity as well as identifiable and actionable insights.
- Manage incident & request triage and response/resolution in accordance with agreed SLA and customer service metrics.
- Develop, review and maintain documentation for knowledge management.
- Be involved with out-of-hours on-call roster
- Some regional travel may be required for this role (paid)
- Perform root cause analysis through problem management and actively drive and recommend continuous service improvement across the Desktop portfolio.
- Flexible WFH - 2-3 days per week
**This is a great opportunity - To apply, please submit your CV via the portal by clicking the APPLY NOW button below.**
**+61 427 975 476**
Northbridge IT Recruitment
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