Customer Success Advisor
2 weeks ago
Responsibilities/Main Activities:
**Hexagon Asset Lifecycle Intelligence division **is seeking to hire a
**.**
As the
**Customer Success Advisor**, you will be the trusted advisor to our customers to help them win in their business while maximizing their return on investment in Hexagon Asset Lifecycle Intelligence solutions. Our
**Customer Success team** in a key role to drive customer satisfaction through their success in achieving desired outcomes by use of Hexagon Asset Lifecycle Intelligence division. Leveraging your practical industry knowledge, business acumen, relationship management and broad understanding of Hexagon.
This is a great opportunity to grow into a role with collaborative drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing solutions, identify opportunities for upsell/cross-sell and maintain established retention rates for both maintenance and SaaS renewals.
**Responsibilities**
- Work with the assigned customers through the customer life cycle to provide a smooth transition through different stages (Onboard, Implement, Adopt, Achieve, Evolve).
- Lead adoption activities including educating customers on support processes and training requirements to help them meet their expected outcomes.
- Lead and own all aspects of post-sales engagement with the customer including coordination with Sales, Account Management, Project Management and the Implementation team, Trainers, Product Management and Technical Support Analysts.
- Continuously measure results, advising the customer on improving adoption, utilisation and improving user awareness of what is possible with Hexagon ALI Solutions.
- Identify risk and implement churn mitigation strategies to retain revenue.
- Monitor and improve customer health and satisfaction scores.
- Develop and maintain relationships with all key customer contacts.
- Be a single point of contact for "post-sales" escalations and be the customer champion within Hexagon ALI.
- Work with cross-functional teams (internal and external) to ensure timely resolution of the customer’s escalations and complex technical issues involving different internal teams.
- Conduct periodic reviews of the use of Hexagon ALI solutions, support services and the status of issues and escalations.
- Educate customers on the product roadmap, feature releases and in upgrade planning.
LI-AC1
Qualifications and Experience Required:
- Minimum of 3 years work experience in customer service, account management or project management.
**Skills Required**:
- Excellent communication skills, both written and verbal
- Strong attention to detail and ability manage multiple tasks
- Customer-focused and empathetic
- Ability to work independently and as part of a team
- Self-motivated and enjoys autonomy
- Courageous and confident enough to deal with tense and unpleasant situations.
- Calm and controlled in times of unanticipated and unpleasant work-related issues.
- Prior experience with Salesforce and/or a customer success tool such as Gainsight is advantageous.
- Occasional domestic and international travel is associated with this position - estimated at 10-30%
-
Customer Advisor
4 days ago
Perth, Australia NAB - National Australia Bank Full time**Customer Advisor - Perth CBD**: **Job no**: VOLRCAPERCBDWA23 **Business unit**: Personal Banking **Work type**: Permanent Part time **Region**: WA- Perth inner - **Kick start your career in the banking and finance industry**: - **Work in a collaborative and inclusive team environment and as part of your local community**: - **MULTIPLE opportunities...
-
Customer Advisor
4 days ago
Perth, Australia NAB - National Australia Bank Full time**Work type**: Permanent Part time **Region**: WA- Perth inner - **Be rewarded and recognised for the value you bring**: - **Make a genuine difference through the work you do**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on...
-
Customer Success Manager
4 days ago
Perth, Australia Hudson Australia Full timeAre you an experienced and dynamic Customer Success Manager looking for an exciting opportunity in the fast-paced world of technology-enabled recruitment? Do you thrive in a client-facing role, managing national accounts, handling objections, and delivering results under strict timeframes? If so, we have the perfect position for you! At Flexhive by Hudson,...
-
Customer Advisor 2
15 hours ago
Perth, Australia NAB - National Australia Bank Full time**Work type**: Permanent Part time **Region**: WA- Perth inner - **Be rewarded and recognised for the value you bring**: - **Make a genuine difference through the work you do**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on...
-
Customer Advisor
1 day ago
Perth, Australia National Australia Bank Full timeCustomer Advisor - Perth CBD **Customer Advisor - Perth CBD** **Job no**: VOLRCAPERCBDWA23 **Business unit**: Personal Banking **Work type**: Permanent Part time **Region**: WA- Perth inner - **Kick start your career in the banking and finance industry**: - **Work in a collaborative and inclusive team environment and as part of your local...
-
Customer Success Manager
3 weeks ago
Perth, Australia Objective Corporation Full timeAt Objective, we create software that makes a difference. With over 400 people spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the create information and process governance solutions that are effortless to use and enable organisations to confidently advance their own digital...
-
Head of Customer Success
1 day ago
Perth, Australia Verrus Full timeEnvironment, Social & Governance (ESG) Platform - Perth, Western Australia - AUD 200,000 to AUD 250,000 + Benefits - JOB-3468 MCU Playing a critical role in driving customer satisfaction and success, this is a leadership position that requires a strategic thinker who can develop and implement initiatives that will ensure a seamless customer experience, from...
-
Customer Success Manager ›
3 weeks ago
Perth, Australia Objective Full timeAt Objective, we create software that makes a difference. With over 400 people spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.Objectives create information and process governance solutions that are effortless to use and enable organisations to confidently advance their own...
-
Customer Success Manager
5 days ago
Perth, Australia Seequent Full time**The Company** Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need. Every day,...
-
Customer Success Manager
4 days ago
Perth, Australia Healthengine Full time**Job Description**: This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries - health and tech - you’ll play an active role in shaping the future of healthcare in Australia. We're proud to share that Healthengine is certified as...
-
Customer Advisor Joondalup Wa
4 days ago
Perth, Australia Bendigo & Adelaide Bank Full timeBe the difference. Be part of Bendigo Bank. About you You’re looking for a job where you can make a real impact for both your customers and your community. You thrive in a role that is fast-paced and varied, love building authentic and trustworthy relationships with your customers, and get excited helping them to grow their financial well-being. You want...
-
Customer Success Account Manager
6 days ago
Perth, Australia Microsoft Full timeIt has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM in our expanding Health sector team, where we empower our...
-
Customer Success Account Manager
3 weeks ago
Perth, Australia Microsoft Full timeOverviewThe Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a...
-
Customer Success Account Manager
3 weeks ago
Perth, Australia Microsoft Full timeOverview The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a...
-
Student Success Officer
15 hours ago
Perth, Australia Murdoch University Full timeFixed Term (1 Year), Full Time (37.5 hours per week) - Classification H0505 | $70k - $78K plus 17% employer superannuation contributions - Salary Packaging opportunities - Ref: JR100818 About Us Murdoch University’s Pro Vice Chancellor (Education) portfolio supports the University’s Student and Education Strategic Plan to achieve its Strategic goal to...
-
Customer Advisor Perth Branch Wa
15 hours ago
Perth, Australia Bendigo & Adelaide Bank Full timeBe the difference. Be part of Bendigo Bank. About you You’re looking for a job where you can make a real impact for both your customers and your community. You thrive in a role that is fast-paced and varied, love building authentic and trustworthy relationships with your customers, and get excited helping them to grow their financial well-being. You want...
-
WHSE Advisors and Senior WHSE Advisors
3 weeks ago
Perth, Australia Monford Group Full timeAbout Monford GroupBuilt “from the ground up” and led by a hands-on management team, Monford’s success stems from its integrity, quality and streamlined processes. Monford is a leader in the construction industry, with an Australia-wide portfolio of projects in the Infrastructure, Resources and Energy sectors. Whether for construction only,...
-
Service Advisor
6 days ago
Perth, Australia Cummins Inc. Full time**Service Advisor** **Description** **Service Advisor** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while...
-
Digital Customer Service Advisor
15 hours ago
Perth, Australia NAB - National Australia Bank Full time**Utilise your customer-centric mindset**: - **On the job training | Regular coaching and progression opportunities**: - **Play a key role in NAB's digital future!** **About the role** As a Digital Customer Service Advisor you will play an essential role in creating value through excellence. You will be the expert in providing first point resolution to...
-
HR Advisor
5 days ago
Perth, Australia Retailworld Resourcing Full time**HR Advisor** - Leading fashion footwear retailer - Crucial function to support store portfolio and head office - Influence and develop on a day to day basis **Experienced HR Advisor required for a well-loved Australian fashion retailer. Perth based support office. Competitive salary other great perks.** **About the Company**: Our client is an iconic...