Customer Success Manager
4 weeks ago
Your key responsibilities:
Improving Customer Health Working with Account Directors and the Executive team to identify and support all customers in your portfolio, improving red/amber customer health to green, and ensuring ARR is retained. Developing Customer Success Plans with customers that includes critical success factors, executive and operational goals and a plan for areas to collaborate on to achieve those goals, and a summary of planned activities with all parts of Objective. Establishing a trusted adviser relationship that works to ensure customers’ overall satisfaction with Objective product(s). Product Education & Updates Assisting customers in upgrade planning and embedding change. Providing technical guidance and supporting customers transformation strategies. Working with customers and executives to understand value proposition of Objective’s products through the Value Program and evangelising success stories. Portfolio Growth Identifying opportunities where additional services, training, or Objective products may help customers meet their goals or resolve challenges. Provide these as Customer Success Qualified Leads (CSQLs) to the Sales team. Issue Resolution Working collaboratively with Project Managers, Customer Support, Managed Services and Product Management to prioritise, drive and ultimately ensure the resolution of escalated customer issues, raised through Objective Support Incidents (OSI). Collaborating cross functionally within Objective to resolve ad hoc customer requests, pain points, and escalations, to ensure customer retention. Working collaboratively with RSDs, Sales, Finance and Product Management to prioritise and drive the resolution of escalated Non OSI customer issues. Continuous Improvement Acting as the Voice of the Customer internally: reporting and acting on observed areas for improvement. Supporting the development, implementation, and growth of Objective’s Customer Success program. Continually contributing to the improvement of internal processes to deliver better experiences to Objective customers.
What skills will you need:
Minimum of 4+ years of Customer Success Experience from an IT/SaaS background. Will also consider candidates with a consulting background, preferably from Tier 1 organisations will be highly desirable but not essential. Excellent verbal and written communication skills with an outlook of finding ways to build, create and deliver outcomes. Salesforce CRM experience. Excellent interpersonal skills with a demonstrated ability to work in a cross-functional team environment. Advanced working knowledge of Content & Process products. In-depth knowledge of business areas including customer service & client management, and software sales. Strong commercial and business knowledge, understands the needs of the customer to demonstrate the use cases of the product effectively. Exceptionally strong conflict resolution, negotiation, and problem-solving capability. Confident and assertive when addressing issues with both customers and internal stakeholders. Excellent stakeholder management capability: can build and maintain quality relationships with a diverse set of internal and external stakeholders, and customers across all organisational levels. Applies knowledge of industry business drivers and best practices to business operations. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole selves to work each day. At Objective, we never discriminate based on any recognized characteristics or any other prohibited by applicable law. To provide a positive experience, please advise our Talent Team of any adjustments required during the recruitment process so we can support you.-
Customer Success Manager
4 weeks ago
Perth, Australia Objective Corporation Full timeAt Objective, we create software that makes a difference. With over 400 people spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.Objectives create information and process governance solutions that are effortless to use and enable organisations to confidently advance their own...
-
Customer Success Manager
4 weeks ago
Perth, Australia Objective Full timeAt Objective, we create software that makes a difference. With over 400 people spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.Objectives create information and process governance solutions that are effortless to use and enable organisations to confidently advance their own...
-
Customer Success Manager ›
4 weeks ago
Perth, Australia Objective Full timeAt Objective, we create software that makes a difference. With over 400 people spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.Objectives create information and process governance solutions that are effortless to use and enable organisations to confidently advance their own...
-
Customer Success Manager
4 weeks ago
Perth, Australia Epiroc AB Full time**Functional area**:Other**Onsite or Remote**:Hybrid**Primary Skills**: **Country/Region**:AU**City**:Perth**Location**:Perth, WA, AU, 6000**Company name**:Epiroc Australia Pty Ltd**Date of posting**:Jan 25, 2024**About Epiroc** - Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge...
-
Customer Success Account Manager
4 weeks ago
Perth, Australia Microsoft Full timeThe Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and...
-
Customer Success Account Manager
4 weeks ago
Perth, Australia Microsoft Full timeOverviewThe Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a...
-
Customer Success Account Manager
4 weeks ago
Perth, Australia Microsoft Full timeOverview The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a...
-
Customer Success Lead
4 weeks ago
Perth, Australia Vetlink Full timeAre you a talented and motivated individual looking for an exciting new challenge? Look no further than this incredible industry opportunity as a Customer Success Lead within this growing company! Join this digital healthcare data company, revolutionising the industry with a healthcare platform that connects veterinarians, animals, specialists, and owners...
-
Customer Service Manager
4 weeks ago
Perth, Australia Pearl Recruitment Group Full time**Customer Service Manager** **Burswood Location** **Permanent and Secure Full-Time Position** **$ Salary Negotiable $** **Unlimited Opportunities for Growth and Development** Our client is a leading retailer for mechanical equipment and accessories based in Burswood and as a result of substantial and ongoing business growth, they are currently seeking...
-
Casual Merchandiser
6 days ago
Perth, Australia Nestle Full timeJoining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. **Location**: **Success** Flexible Casual **THE OPPORTUNITY** Joining Nestlé means you are joining the...
-
Cusotmer Success
4 weeks ago
Perth, Australia CRM Online Philippines Branch Full time**Overview** Fieldmagic is a modern cloud-based field service and asset management platform for site managers, contractors, and organizations looking to increase compliance while driving field service efficiency. It is a software offering CRM, quoting, scheduling, billing, reporting & offline mobile app. We believe in designing easy to use, and most...
-
Customer Support Account Manager
4 weeks ago
Perth, Australia Komatsu Australia Full time**Job no**: 6392 **The Opportunity**: Are you an experienced Customer Support Account Manager with a background in after market sales and construction or mining? Do you have a proven track record of maximizing customer satisfaction and actively building strong relationships? If so, we want to hear from you! We are currently seeking a highly motivated and...
-
Customer Support Account Manager
4 weeks ago
Perth, Australia Komatsu Full time**The Opportunity**: Are you an experienced Customer Support Account Manager with a background in after market sales and construction or mining? Do you have a proven track record of maximizing customer satisfaction and actively building strong relationships? If so, we want to hear from you! We are currently seeking a highly motivated and experienced...
-
Customer Coordinator
6 days ago
Perth, Australia WesTrac Full time**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...
-
Customer Coordinator
4 weeks ago
Perth, Australia WesTrac Full time**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...
-
Customer Solutions Manager
3 hours ago
Perth, Australia Kinatico Full timeWe power insights for better, safer workplaces together. We are seeking a dynamic and experienced Customer Solutions Manager, your objective of the role will that Kinatico delivers the best possible customer experience when interacting with our organisation and its solutions. The responsibility of the Customer Solutions Manager to make recommendations to...
-
Customer Communications Manager
4 weeks ago
Perth, Australia Bankwest Full timeCustomer Communications Manager - 12 month contract_ The Customer Communications Solutions team (CCS) sits within the Digital & Data function. The CCS team is responsible for developing and implementing communication strategies and campaigns to existing Bankwest customers that are aligned to our segments. The CCS team drives existing customer value within...
-
Customer Service Manager
3 weeks ago
Perth, Australia Woolworths Group Limited Full timeCustomer Service Manager As a thought leader in service excellence, you will advocate for customer experience. Your quick thinking, ability to pivot, responsiveness and solutions-focused approach will see you thrive as a Customer Service Manager at Woolworths - where our customers come first. Your prowess in service delivery, and ability to engage,...
-
Area Manager
6 days ago
Perth, Australia OCS Services Full timeCompetitive Salary - Largest family-owned facilities management services company in the world - Fantastic team We are an international facilities services company looking for a Customer Service Manager in Perth/Regional Area. As the **Customer Service Manager**, you will be required to support customers to whom we supply a range of specialist cleaning and...
-
Customer Coordinator
2 weeks ago
Perth, Western Australia WesTrac Pty Ltd Full timeWesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve...