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Full Time Receptionist

2 months ago

Deakin, Australia Brindabella Hearing and Speech Centre Full time

We are Canberra's most trusted provider of diagnostic and rehabilitative Audiology and Speech-Language Pathology services. An opportunity is available to join our caring and cohesive team of clinicians and administrators who are dedicated to supporting each other and the people we help.

A full-time position is open in our administrative team to support our clinicians and clients across our Deakin, Bruce, Harrison and Erindale clinic locations. This is a varied and comprehensive role that would suit someone with excellent customer service skills who is looking for a challenge and an opportunity to learn and develop skills. In-depth training will be provided, as well as ongoing mentoring, to give you the knowledge and skills needed to succeed in the role.

Key Responsibilities:

- Greeting clients and visitors
- General administration duties including data entry, scanning, correspondence and maintaining a clean and tidy environment.
- Handling phone enquiries and providing general information to clients about services provided.
- Booking appointments and managing clinicians’ schedules.
- Supporting clinicians as required to deliver effective and responsive services.
- Invoicing and processing payments, including Medicare claims.
- Understanding and correctly implementing documented procedures, such as waitlist management and minor hearing aid repairs.
- Understanding and facilitating billing through funding programs such as DVA, Hearing Services Program and NDIS.

Key Attributes:

- Excellent customer service skills and drive to work in a service-oriented role
- High level of interpersonal and organisational skills
- Well-presented, approachable and reliable
- Strong time management and attention to detail
- Ability to multi-task, prioritise and collaborate
- Strong written and verbal language skills
- Understanding of Microsoft Outlook and Microsoft Excel
- Willingness to learn, query and innovate
- An independent thinker with the ability to recognise and consider problems, propose solutions and welcome feedback.
- Experience or qualifications in medical, dental or allied health reception are preferred. Experience in a customer service environment will also be highly valued.

**The Benefits**
- Work Monday - Friday and enjoy your evenings, weekends and public holidays, as well as rostered time-in-lieu.
- Opportunity to work in a caring, professional and dynamic team, where your willingness to help, collaborate and problem solve will be highly valued.
- Professional development opportunities to grow your skills and responsibilities.
- A competitive salary that recognises your skills & experience.
- A leadership team that recognises individual contributions and supports the development of roles and addition of responsibilities over time.

The role provides a rewarding opportunity to assist in the provision of improved communication across all ages.

**Job Types**: Full-time, Permanent

**Salary**: $51,173.86 - $70,424.27 per year

Schedule:

- 8 hour shift

Work Location: In person

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