Voice of Customer Manager
6 months ago
Client side
- VOC focused
- One of Australia's strongest brands
- Flexible Work environment from home/office
**The Voice of Customer
- Manager**
The VOC Manager plays a pivotal role in executing Voice of Customer (VOC) campaigns, managing stakeholders to drive CX improvements, and providing thought leadership in digital interception. The position requires a blend of technical expertise in Qualtrics and digital interception.
**Responsibilities**:
- **Collaborative Innovation**:
- Work closely with Product teams to bring innovation to Customer Insights.
- Foster a collaborative environment to standardize reporting practices.
- **Qualtrics Mastery**:
- Utilise your proficiency in Qualtrics to create insightful dashboards.
- Harness the power of Qualtrics to provide a comprehensive view of customer experiences.
- **Strategic Standardization**:
- Drive the standardisation of reporting practices for a unified approach.
- Contribute to the development of standardized dashboards for actionable insights.
- **Impactful Customer Journey**:
- Elevate the customer journey by transforming raw data into strategic insights.
- Implement changes that directly impact the customer experience and drive improvements.
**Your Qualifications**:
- **Technical Proficiency**:
- Proficient in Qualtrics, with a focus on dashboard programming and survey design.
- 7 years experience leading Voice of Customer programs in large businesses.
- **Innovative Thinking**:
- Demonstrate innovative thinking in transforming data into actionable insights.
- Proven ability to bring fresh ideas to the table for a standardized reporting approach.
- **Collaborative Communication**:
- Excellent communication skills to collaborate effectively with Product teams.
- Translate insights into impactful reports that guide strategic decision-making.
**Why You?**
- You are passionate about enhancing customer experiences through innovative reporting.
- Your expertise in Qualtrics and digital interception makes you a valuable asset.
- You thrive in a collaborative environment, working closely with cross-functional teams.
BBBH55253_170011895169903
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