Product Manager

3 weeks ago

Sydney, Australia Commonwealth Bank of Australia Full time

Product Manager - Customer Establishment & Verification

**See Yourself in the Team**

The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on customer experience.

The Customer Data Management Crew drives the integrity, completeness and coverage of the Group's customer data repository to increase leverage of customer information and enhance customer experience throughout the customer lifecycle owning multiple customer related assets in CommSee that is functioning as our assisted UI with capabilities such as Onboarding and IDV app and in many other back-end system capabilities.

Our work is aimed at collating information about all our customers into one infrastructure, providing a single view of customer for all users, whether front-line or analytical, and managing quality from the point of capture from the customer. We design and implement processes to maintain and improve the integrity and richness of our customer data over time and through the customer life-cycle.

We care about the identity of customers, the privacy and accuracy of their information, their rights and responsibilities in relation to Bank products and their relationships to each other. By leveraging quality customer information, we enable our staff to know and remember our customers, in order to give the best possible experience and provide what they want and need reliably. This also enables us to build and maintain control capabilities to prevent financial crimes and fraudulent activities benefiting the community as whole.

**Do work that matters**

Also, you will be responsible for the working with product owner to constantly groom the Product's backlog, coverage of the scope and regular prioritising and refinement of backlog items to ensure squad objectives are met.

**Responsibilities**:

- Lead the development and refinement of customer propositions, through insights from customer breakpoints, Voice of Customer feedback and opportunities for improvement.
- Lead product process developments and enhancements utilising customer centred design thinking. Influence key product decisions and prioritisation through compelling product performance insights including financial outcomes, business outcomes and customer experience. Engage with internal risk and product governance frameworks.
- Support the Product Owner for Customer Data Management (CDM) Crew
- Lead product change initiatives to continuously improve the product offering and processes, enhancing customer outcomes and value, supporting the product owner to prioritise and continually refine the product backlog to meet our crew objectives and support Group stakeholders
- Develop and maintain strong relationships with key business and technical stakeholders across frontline, technology, risk and operations. Establish Group relationships with key business stakeholders (IB&M, RBS, Digital, B&PB, Ops) to support delivery/solution design
- Support the Product owner is establishing the vision for the strategic initiatives, project/release and communicate the drivers and benefits to your engineering squad and business stakeholders for your allocated portfolio
- Support the squad as required in eliciting requirements, participating in user acceptance / business verification and testing in agile delivery of initiatives for squad owned assets,
- Provide leadership and direction when problem production incidents occur - maintaining the responsibility of the voice of the business (which in this case is often Group/Cross BU focused)
- Manage operational risk incidents and issues relating to the product, uplifting and implementing controls where required.
- Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

**What skills you will possess**:

- Strong analytical skills and commercial acumen
- Experience/accreditation as a Product Manager additionally with a Business Analyst certification is highly regarded
- Experience in an Agile delivery environment is desirable
- Experience with effective planning and the ability to contribute to tactical and strategic planning in support of the business plan

**Your Development and Career Progression**:
At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

A

  • Senior Entertainment Manager

    1 month ago

    Sydney, Australia Group Customer & Product Full time

    The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe,...

  • Senior Entertainment Manager

    4 weeks ago

    Sydney, Australia Group Customer & Product Full time

    The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe,...

  • BIM Senior Revit Techician

    2 weeks ago

    Sydney, New South Wales, Australia Product Development Full time

    Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families. We have a rewarding and challenging Maternity Leave replacement until at least July 2024 role for experienced BIM Senior Revit...

  • BIM Senior Revit Techician

    4 weeks ago

    Sydney, Australia Product Development Full time

    Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families. We have a rewarding and challenging Maternity Leave replacement until at least July 2024 role for experienced BIM Senior Revit...

  • Senior Entertainment Manager

    2 weeks ago

    Sydney, New South Wales, Australia Group Customer & Product Full time

    The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe,...

  • Sales Specialist

    4 weeks ago

    Sydney, Australia Hone product design Full time

    SALES SPECIALIST - Full Time_ - Syd or Melb. Remote work._ **Company overview** hone.pd is a Consultancy specialising in the Design, Manufacture, and distribution of products including Consumer/retail goods, as well as custom engineered bespoke equipment. We develop new products for our Clients, working from initial concept development, through...

  • Product Manager

    2 weeks ago

    Sydney, Australia ProForce Full time

    Develop and execute the product strategy for animal products at global leader. - Work closely with cross-functional teams and conduct market research - Lucrative salary package and clear progression paths **Overview** Our client is a leading animal health company committed to improving the health and wellbeing of animals across the globe. We are seeking a...

  • Product Manager

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Manager **Product Manager - (12 Month Fixed Term Contract)** **Your business** CommSec is Australia's leading online broker. The Product & Investing Solutions Crew is responsible for the end to end product management of the CommSec product portfolio (Equities, Margin Lending, Cash and Derivatives) and has accountability for P&L outcomes. We manage,...

  • Product Manager

    2 months ago

    Sydney, Australia Commonwealth Bank Full time

    **Product Manager - (12 Month Fixed Term Contract)** **Your business** CommSec is Australia's leading online broker. The Product & Investing Solutions Crew is responsible for the end to end product management of the CommSec product portfolio (Equities, Margin Lending, Cash and Derivatives) and has accountability for P&L outcomes. We manage, develop and...

  • Product Manager

    2 weeks ago

    Sydney, New South Wales, Australia Enware Pty Ltd Full time

    Responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritising product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met. Role Purpose The Product Manager is...

  • Product Manager

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    **Product Manager - (12 Month Fixed Term Contract)** **Your business** CommSec is Australia's leading online broker. The Product & Investing Solutions Crew is responsible for the end to end product management of the CommSec product portfolio (Equities, Margin Lending, Cash and Derivatives) and has accountability for P&L outcomes. We manage, develop and...

  • Product Manager

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Manager **Your business** CommSec is Australia's leading online broker. The Product & Investing Solutions Crew is responsible for the end-to-end product management of the CommSec product portfolio (Equities, Margin Lending, Cash and Derivatives) and has accountability for P&L outcomes. We manage, develop and implement new products, features and...

  • Product Manager

    4 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Manager **Your business** CommSec is Australia's leading online broker. The Product & Investing Solutions Crew is responsible for the end-to-end product management of the CommSec product portfolio (Equities, Margin Lending, Cash and Derivatives) and has accountability for P&L outcomes. We manage, develop and implement new products, features and...

  • Product Manager

    2 weeks ago

    Sydney, New South Wales, Australia SMC Executive Full time

    Support Product Strategy and Development Provide Subject Matter Expertise Hybrid Work Environment Melbourne or SydneyWe are partnering with a major multi faceted Wealth Manager to identify a Product Manager to be responsible for the management of their Wrap products.This involves maintaining competitive and compliant products and solutions and creating...

  • Product Manager

    4 weeks ago

    Sydney, Australia Enware Pty Ltd Full time

    Responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritising product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met. Role Purpose The Product Manager is...

  • Product Manager

    2 weeks ago

    Sydney, Australia MyPass Global Full time

    MyPass Global is on a mission to empower safe, agile & connected communities. Our vision is to become the industry standard platform of record for workforce management and credentialing. Our vision transcends just one industry or geography, it speaks to building a global workforce management & credentialing system that is looked to for best practice in this...

  • Product Manager

    2 weeks ago

    Sydney, New South Wales, Australia Profusion Group Full time

    Up to 140k + super (12%) + bonus Products, Platforms, Superannuation and retirement income products and advice Product/platform management, development and implementationCompany OverviewThe client goal is to drive positive client outcomes and the focus of our business is putting clients first, supporting those who choose to seek financial advice and driving...

  • Product Manager

    3 days ago

    Sydney, Australia HR GO Recruitment Full time

    **Product Manager**: **New South Wales - Sydney** **up to $135000 per annum, Super + Bonus** **Permanent** Manufacturing - Job Reference - 577877 **Product Manager** **Sydney** **Salary Circa $130,000 - $135,000 p.a. + Bonus + Super** **Permanent, full time** *** Are you passionate about translating customer insights into a thriving product...

  • Production Manager

    4 weeks ago

    Sydney, Australia Talent Matters Full time

    Highly successful apparel brand - Competitive $$ inc bonus - Waterloo based Our client is a growing apparel retailer with both brick and mortar and a strong Ecommerce presence, that has an opportunity for an experienced Production Manager to join their team. This role will be instrumental in supporting and developing the Production team, leading the...

  • Production Manager

    2 weeks ago

    Sydney, New South Wales, Australia HR GO Recruitment Full time

    Production Manager:New South Wales - Sydneyup to $140000 per annum, SuperPermanentManufacturing Job Reference /003Production Manager***Salary $100,000 to $140,000 p.a. (negotiable) plus SuperPermanent, full timeWe are seeking a Production Manager to join our client's operation, a company which designs and manufactures a complex electro/mechanical product, on...