Ndis Plan Management Client Engagement Lead

3 weeks ago

North Geelong, Australia Canny Group Full time

Are you someone who wants to make a difference in people's lives?

Working from our spacious, open-plan, light-filled and newly refurbished office in the Federal Mills Business Precinct, you will find yourself at home surrounded by luscious indoor greenery, forward-thinking team members and real people from real walks of life.

Joining our growing NDIS Plan Management team, this is a full-time position for a dynamic person-centred person who is committed to making a difference. You will be the go-to team member for general client onboarding, engagement and plan-managed funding information, be a wizard in setting up and monitoring client plan budgets and funds, and be a liaison point for our clients, including prospective and new clients. As well, as provide invoicing processing support and a high level of support to our Head of NDIS Plan Management.

**About You**

We don't want _just_ another person to add to the ‘staff’. We want a **team** member, someone who is looking for a workplace to call home. To truly succeed in this role, you must be enthusiastic, driven and self-motivated, thrive when working as a team, have initiative and be meticulous. Most of all, we are looking for someone with a ‘yes, can do and willing to learn’ attitude.

So, what does a typical day in the life of an NDIS Plan Management Client Engagement Lead look like? While we can guarantee no two days will be the same, this could be you
- Build and maintain participant relationships through onboarding of clients and the set up, monitoring and management of client plan managed funds budgets;
- Liaise with NDIS Participants, Plan Nominees/Child Representatives to provide support and information to understand their NDIS Plan and plan managed funding;
- Accurate and efficient processing of provider claims and invoices and participant reimbursements within the CPM nominated timeframe;
- Liaise with providers to guide on compliance with NDIS requirements and resolve any invoicing issues;
- Ensure quality record keeping and capturing of client and provider liaison on our CRM;
- Maintain current knowledge of the NDIA, NDIS, NDIS Quality and Safeguards Commission and disability sector, in particular in relation to participants;
- Providing guidance and advice to team members regarding client plans, eligible supports within funded categories, and compliance with NDIS Pricing Arrangements, Operational Guides and associated NDIA and NDIS Quality Safeguards Commission information and documentation; and
- Actively participate in business growth targets and stakeholder satisfaction.

**Key Selection Criteria**
- Comprehensive knowledge and understanding of the National Disability Insurance Scheme participant plan concepts, supports, funding categories and the _NDIS Pricing Arrangements and Price Limits_, and associated NDIA and Quality and Safeguards Commission information and documentation;
- Experience in a client engagement and liaison role;
- Experience in delivering high quality outcomes through relationship management and high volume interactions;
- Proven ability to identify, prioritise and manage multiple tasks and conflicting deadlines;
- Experience in the use of CRM and financial software platforms;
- Understanding and commitment to person-centred support and service to people with disability;
- Excellent interpersonal, verbal and communication skills;
- Valid NDIS Workers Screening Check;
- Valid Victorian Working with Children Check (Employee);
- Satisfactory Police Check;
- Satisfactory Bankruptcy Check; and
- Rights to work in Australia.

**Extra desirable requirements would look like**Acceptance of the Canny ethos “all people, all walks of life” and a determination to treat all people who interact with our office, in any capacity, with great respect in line with our ethos.
- Ability to work well with all team members, inclusive of all personalities, in line with our Canny Culture;
- Contribute to the maintenance of effective communication channels;
- Identify and communicate to your manager, any issues or concerns impacting upon your performance and also make suggestions that will improve service quality;
- Willingness to participate in the development and implementation of any new programs or projects; and
- Self-motivation to continually update skills and knowledge by participating in training and education and reading professional publications.

**What is our point of difference?**

We are a family-owned business that has been operating for over 60 years, helping our clients from near and far. We are passionate about the community we work and live in and actively support our clients and local businesses.

We celebrate personal growth, thrive on learning and we embrace diversity and inclusion in our constantly evolving team.

We are strong advocates for workplace flexibility, whether that be in the form of working from home or ensuring that you are front and centre at your child’s awards assembly.

**Salary + Applying

  • Ndis Plan Management Client Engagement Lead

    2 weeks ago

    North Geelong, Australia Canny Group Full time

    Are you someone who wants to make a difference in people's lives? Working from our spacious, open-plan, light-filled and newly refurbished office in the Federal Mills Business Precinct, you will find yourself at home surrounded by luscious indoor greenery, forward-thinking team members and real people from real walks of life. Joining our growing NDIS Plan...

  • Ndis Plan Management Provider Liaison Lead

    3 weeks ago

    North Geelong, Australia Canny Group Full time

    Are you someone who wants to make a difference in people's lives? Working from our spacious, open-plan, light-filled and newly refurbished office in the Federal Mills Business Precinct, you will find yourself at home surrounded by luscious indoor greenery, forward-thinking team members and real people from real walks of life. Joining our growing NDIS Plan...

  • Ndis Plan Management Assistant

    2 weeks ago

    North Geelong, Australia Canny Group Full time

    Are you someone who wants to make a difference in people's lives? Working from our spacious, open-plan, light-filled and newly refurbished office in the Federal Mills Business Precinct, you will find yourself at home surrounded by luscious indoor greenery, forward-thinking team members and real people from real walks of life. Joining our growing NDIS Plan...

  • Planning Coordinator

    1 week ago

    North Sydney, Australia DNV Full time

    Local Unit & Position Description: - Schedule NDIS audit activities and input the schedule into our internal system. - Liaise continuously with clients and auditors to settle dates for NDIS audits. - Communicate the scheduled NDIS audits with the clients and assessors. - Ensure that all NDIS audits are planned and delivered on time, in accordance with...

  • Allied Health Community Operations Lead

    2 months ago

    Geelong, Australia MediRecruit Full time

    $120K + super - Non clinical, management / operations role - Multi discplinary NDIS community health team **Our Client**: Take the leap and join a team of professional and experienced staff who are passionate about positive participant outcomes. This organisation not only delivers quality support services to empower NDIS participants to achieve their life...

  • Allied Health Community Operations Lead

    3 days ago

    Geelong, Australia MediRecruit Full time

    $120K + super - Non clinical, management / operations role - Multi discplinary NDIS community health team **Our Client**: Take the leap and join a team of professional and experienced staff who are passionate about positive participant outcomes. This organisation not only delivers quality support services to empower NDIS participants to achieve their life...

  • Wellbeing Coordinator

    2 weeks ago

    Geelong, Australia Cultura Full time

    Geelong- On-site- Part-timeThe Wellbeing Coordinator - HCP and NDIS is responsible for managing the day-to-day service provision to Cultura’s Home Care package, NDIS and brokerage clients. Each Cultura Wellbeing Coordinator has an allocated caseload, but may also be required to contribute to overall consumer management. Duties include, but are not limited...

  • Ndis Administrator

    4 weeks ago

    North Ryde, Australia Achieve Australia Full time

    North Ryde location - Work with multiple sites - Salary packaging opportunities **Purpose of the NDIS Administrator role** The NDIS Administrator coordinates the planning process and funding allocation, alongside the relevant General Manager Operations, whilst working closely with a team of Service Manager. The aim of this role is to ensure the people we...

  • Ndis Administrator

    14 hours ago

    North Ryde, Australia Achieve Australia Full time

    North Ryde location - Work with multiple sites - Salary packaging opportunities **Purpose of the NDIS Administrator role** The NDIS Administrator coordinates the planning process and funding allocation, alongside the relevant General Manager Operations, whilst working closely with a team of Service Manager. The aim of this role is to ensure the people we...

  • Ndis Support Coordinator

    3 weeks ago

    North Strathfield, Australia Beaumont People Full time

    Full-time permanent position with a fantastic NFP - Located in North Strathfield (2137) with hybrid WFH arrangements available - Competitive remuneration of $77,000 - $80,,000 + Super + NFP Salary Packaging **NDIS Support Coordinator** - Full-time permanent position with a fantastic NFP - Located in North Strathfield (2137) with hybrid WFH arrangements...

  • Ndis Support Coordinator

    3 days ago

    North Strathfield, Australia Beaumont People Full time

    Full-time permanent position with a fantastic NFP - Located in North Strathfield (2137) with hybrid WFH arrangements available - Competitive remuneration of $77,000 - $85,000 + Super + NFP Salary Packaging **NDIS Support Coordinator** - Full-time permanent position with a fantastic NFP - Located in North Strathfield (2137) with hybrid WFH arrangements...

  • Ndis Administrator

    1 week ago

    North Ryde, New South Wales, Australia Achieve Australia Full time

    North Ryde location Work with multiple sites Salary packaging opportunitiesPurpose of the NDIS Administrator roleThe NDIS Administrator coordinates the planning process and funding allocation, alongside the relevant General Manager Operations, whilst working closely with a team of Service Manager.The aim of this role is to ensure the people we support...

  • Plan Management Team Leader

    2 weeks ago

    Geelong, Australia Gateways Support Services Full time

    Team Leader role in a supportive organisation - Bring your expertise in NDIS compliance in Plan Management - $88K to $92.5K/annum + Super + salary packaging Gateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life. Our staff are made up of mountain bike...

  • Plan Management Team Leader

    1 week ago

    Geelong, Victoria, Australia Gateways Support Services Full time

    Team Leader role in a supportive organisation Bring your expertise in NDIS compliance in Plan Management- $88K to $92.5K/annum + Super + salary packagingGateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life.Our staff are made up of mountain bike riders,...

  • Level 2 Ndis Support Coordinator

    2 months ago

    Laverton North, Australia Easy Healthcare Pty Ltd Full time

    Easy Healthcare is a NDIS service provider based in Melbourne, Victoria. There is an exciting new opportunity for a Level 2 Support Coordinator to join our team in Melbourne. The primary purpose of this role is to support and empower people with disabilities so they can engage/take part in community services and mainstream services and for some to achieve...

  • General Manager Ndis Programs

    2 weeks ago

    North Melbourne, Australia WISE Employment Full time

    Great Salary with NFP Salary Packaging + More! - Join a not-for-profit where your work will make a positive impact - "Top 30 Most Inclusive Employer 2022/2023" - Diversity Council Australia An incredible opportunity has arisen for a **General Manager NDIS Programs** to join our team and make a real impact here at WISE Employment. The General Manager NDIS...

  • Ndis Behaviour Support Practitioner

    2 weeks ago

    Geelong, Australia ermha365 Full time

    **Description**: - Support people with complex mental health challenges to reach their potential - Conduct functional assessments, develop and update behaviour support plans, coach teams - Values based organisation, WFH and on location, circa $90-115k p.a At ermha365 we provide behaviour support and clinical services to NDIS participants with complex...

  • Ndis Support Coordinator/ Recovery Coach

    6 days ago

    Geelong, Australia Sureway Employment Full time

    This position is located in: Geelong **The Role** Full-time position We are seeking Passionate and experienced NDIS Support Coordinator/Recovery Coach to join our growing Health team in Geelong. As a Support Coordinator/Recovery Coach, you will work closely with our clients and their families to build their capacity to understand, implement, and...

  • Aps5 Community Engagement and Communications Officer

    3 weeks ago

    Geelong, Australia Chandler Macleod Full time

    **Location** *** - Geelong, Victoria**Category** *** - Executive**Salary** - $55.24 AUD - $55.24 AUD Hourly**Posted** - 25-Aug-2023**Work type** - Casual/Temp**Contact** - Jade Donnelly**Reference** - BH-150341**Mandatory: Australian Citizenship required to work within Federal Government** Our Federal Government client is seeking to engage an APS5 Community...

  • Aps5 Community Engagement and Communications Officer

    2 months ago

    Geelong, Australia Chandler Macleod Full time

    **Location** *** - Geelong, Victoria**Category** *** - Executive**Salary** - $55.24 AUD - $55.24 AUD Hourly**Posted** - 25-Aug-2023**Work type** - Casual/Temp**Contact** - Jade Donnelly**Reference** - BH-150341**Mandatory: Australian Citizenship required to work within Federal Government** Our Federal Government client is seeking to engage an APS5 Community...