Ict Service Desk Officer
4 weeks ago
Under direction of the Service Desk Team Leader, Service Desk Officers have a range of responsibilities including, but not limited to:
Providing effective Service Desk support for IT Services' clients.
Recording incidents, service requests, status and resolution information using the IT Service Management System, escalating incidents and service requests appropriately.
Following procedures and liaise with procurement staff for purchase of hardware and software.
Assisting in maintenance of IT equipment, asset management and record keeping.
Managing the issuing and location of user-issued hardware.
Providing guidance to clients on IT policies, procedures and technical issues.
Assisting in development and maintenance of operational procedures and documentation for IT systems within the Museum.
Participating in project work as required to implement IT improvements.
Maintaining a Baseline level security clearance
Experience in any of the following areas will be beneficial for the applicant:
Experience with common operating systems, such as Windows and MacOS
Ability to troubleshoot basic software issues, such as resetting passwords or updating drivers
Experience with remote support tools such as remote desktop & Citrix remote access
Ability to document and escalate issues that cannot be resolved at the first level of support
Strong customer service skills and ability to communicate technical concepts to non-technical users.
Creation of Knowledge Base Articles to assist non-technically minded users
Essential criteria
1.Proficiency in common operating systems, such as Windows and MacOS
2.Basic understanding of hardware components, such as CPUs, RAM, and hard drives
3.Strong customer service skills and ability to communicate technical concepts to non-technical users.
Desirable criteria
1.Ability to troubleshoot basic software issues, such as resetting passwords or updating drivers
2.Experience with remote support tools, such as remote desktop or virtual private network (VPN) software
3.Ability to document and escalate issues that cannot be resolved at the first level of support
For further information please contact Jordan Willis at Clicks IT Recruitment on +61 436 469 313.
At Clicks we embrace diversity, inclusion and equal opportunity.
including Super
including Super
Type
Contract
Category
Project / Program / PMO support
Reference ID
BBBH73029
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