Service Coordinator

3 weeks ago

Welshpool, Australia IPA Personnel Services Full time

**More**
**_time for U_**
- **5 weeks leave**:

- **9-day fortnight or Monthly Day Off** _(optional)_

This means more time to focus on the things that make you happy, don't like working a typical 8am-5pm working week? you'll have the option of working a
**flexible 9-day fortnight or have a Monthly day off**

You'll also receive an additional
**5-days Anniversary Leave each year** on top of your 4 weeks Annual Leave, which provides a total of *
**5 weeks leave**

**Excellent salary-** commensurate depending on skills and experience level. Positive, can do environment. Fantastic opportunity to expand your skills out with the best in the business This is a rare chance not to be missed.

**_This is an exciting opportunity for a Service Coordinator to join our team in Welshpool. You will have a proven track record working with fork trucks, Commercials or similar Plant equipment and be able to manage multiple tasks. Understanding the importance of exceeding customer expectation on quality service and reliability of field service planning._**

**_Primary Responsibilities:_**
- Ensure all equipment is currently tagged and kept in a safe working order. Ensure Customer Equipment & Equipment Rental Fleet is serviced at the correct intervals through the continuation of an efficient preventative maintenance service schedule.
- Assist and support all departments involving the equipment
- Coordination of Road Service Technicians working on all equipment to meet on time delivery for our customer requirements and achieving cost and delivery targets.
- Generate estimates as required for heavy road customers and work in consultation with Customer Service Rep.
- In consultation with Service Planner, oversee and supervise estimate works, ensuring works are completed in line with estimated repair parameters.
- Ensure all warranty works are completed in line with UE policy and procedures.
- Ensure Service Vehicles are serviced at the correct intervals through the continuation of an efficient preventative maintenance service schedule
- Provide a professional and efficient call service to our clientele.
- Organise and direct technician through all facets of completing the job to ensure the job is completed in a timely, efficient and safe manner.

**_Additional Responsibilities (But not limited to):_**
- Planning and Scheduling
- Service Job Sheets (Field Service and Workshop)
- Management of Technicians

**_About You:_**
- Solid background and experience in the Heavy Fork Truck Industry or similar construction equipment.
- Demonstrated and proven record with supervision
- Computer & Administrative skills in Microsoft Outlook &Excel
- Ability to work with mínimal supervision and self-motivated
- Good written and oral communication skills
- Strong problem solving skills
- Understanding of customer relations and customer business processes
- Sound product knowledge is advantageous
- Team orientated

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