Customer Service Administrator

3 weeks ago

Rowville, Australia JELD-WEN Full time

**About our Organisation**

The JELD-WEN Family of Companies is a leading international building materials Group, known for superior quality, service and innovation in the design of windows, doors, shower screens and wardrobes.

As part of that large and successful group, **Stegbar** has a strong reputation in the industry for manufacturing high-quality products that enhance the environments in which we live. With the safety and development of our people, our key priority our work environments provide a supporting, professional, welcoming environment for employees to develop to their full potential.

**About our Opportunity**

The Customer Service Administrator is the conduit between our customers, our installers and glazers teams in the field, your primary role is scheduling the installation of our products by coordinating the day to day activities of our field teams. We strive to provide an exceptional level of service, customer service must be at the forefront of every interaction as you navigate interactions between customers and field teams, providing a clear flow of information to enable jobs to be scheduled in a timely and efficient manner. At times you will need to manage difficult conversations, and troubleshoot solutions with respect to installation issues and timings to improve the customer experience and meet the requirements of our customers.

In addition, you’ll:

- schedule installation dates in line with production dates and customer needs
- work in partnership with customers, installers, glazers and internal personnel for any order related matters by providing support and resolving issues as they arise
- prepare documentation for installations

**About You**

This is a fantastic opportunity for anyone looking to embark on a new career in a customer service and administration support role, laying invaluable foundations to grow and take your career in any direction you wish within a brand that is not only part of a multinational organisation but a department that is growing. You need to be someone who demonstrates a keenness to learn and a willingness to soak up as much knowledge as possible with a good attitude to participate in our extensive training, we are prepared to invest in you As a minimum, you will need to have prior customer service and/or administration experience, good people and relationship skills, be unaffected when resolving problems that arise and willingness to contribute to a positive work environment, as essential to success in this role.

You must be/have:

- highly organised, able to multi-task and prioritise multiple tasks
- enthusiasm to work in a rapidly changing & challenging manufacturing environment
- competency in MS Suite (Excel), ability to quickly gain competency in new systems

**What's on Offer**
- permanent full-time, Monday to Friday 8:30 am - 5:00 pm
- on-site secure parking
- ongoing training and career development encouraging you to feel confident
- generous discounts on our extensive range of JELD-WEN products
- ability to schedule leave every year at Christmas
- Birthday off every year

**Your Next Steps**

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

**#LI-CS1

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