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Customer Service Officer

4 months ago

Rowville, Australia JELD-WEN Full time

**About our Organisation**

The JELD-WEN group of companies includes iconic brands A&L Windows & Doors, Aneeta Window Systems, Breezway louvres, Corinthian Doors, JELD-WEN Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors, Trend Windows & Doors and William Russell Doors and is a leading international building materials group. We are known for superior quality, service and innovation in the design of windows, doors, shower screens and wardrobes.

As part of that large and successful group, **Stegbar** has a strong reputation in the industry for manufacturing high-quality products that enhance the environments in which we live. With the safety and development of our people our key priority, our work environments provide a supporting, professional, welcoming environment for employees to develop to their full potential.

**About our Opportunity**

You will:

- process customer purchase orders including warranty orders and reworks
- book appointments for our site measure team
- provide updates to clients on the progress of jobs
- provide installation dates via sms messaging system

Our Customer Service team pride themselves on the level of service they provide to our customers and we are looking for someone who shares their commitment. We will of course provide you with all the training you will need, and you will always have your experienced colleagues to help support you and develop your knowledge. The team also pride themselves on their ability to enjoy what they do, and regularly enjoy team lunches and morning teas

This is not a call centre role so there are no shifts or rosters to work - you would just be working our core hours of 8.30 - 5.00, Monday to Friday. We understand that everyone has commitments and lives outside of work, so will always be as flexible as possible.

**About You**

We’re looking for a team player with highly developed interpersonal and time management skills, and the ability to work methodically and flexibly in a fast-paced environment. You'll need to be pragmatic in your approach to providing quality customer service, with demonstrated capability in self-motivation, initiative and the ability to prioritise tasks. While previous experience in construction or manufacturing would be useful but not essential, we're really looking to leverage your customer service and administration experience, and your willingness to work as part of a close-knit team.

You will also have:

- competency utilising Microsoft Suite
- ability to quickly gain proficiency with our in-house CRM system (Salesforce)
- data entry skills with high attention to detail and accuracy
- commitment to continuous improvement of the business and personal self-development

**About The Benefits**
- Competitive annual salary
- Permanent, full time role in a respected and established company
- On-site secure parking
- Ongoing training and career development encouraging you to feel confident
- Generous discounts on our extensive range of JELD-WEN products
- Ability to schedule leave every year at Christmas
- An additional paid day’s leave for your birthday

**Your Next Steps**

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

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