Customer Service Assistant

4 weeks ago

Rowville, Australia JELD-WEN Full time

**About our Organisation**

The JELD-WEN Family of Companies is a leading international building materials Group, known for superior quality, service and innovation in the design of windows, doors, shower screens and wardrobes.

As part of that large and successful group, **Stegbar** has a strong reputation in the industry for manufacturing high-quality products that enhance the environments in which we live. With the safety and development of our people our key priority, our work environments provide a supportive, professional, welcoming environment for employees to develop to their full potential.

**About our Opportunity**

As we strive to provide an exceptional customer experience, customer service must be at the forefront of every interaction as you navigate interactions between customers and field teams, providing a clear flow of information to enable jobs to be scheduled in a timely and efficient manner. At times you will need to manage difficult conversations and troubleshoot solutions with respect to warranty issues and timings in order to meet the requirements of our customers.

In addition, you’ll work as part of a team to:

- Coordinate technician appointment dates in line with production dates and customer needs
- work in partnership with customers, installers, glazers and internal personnel for any order related matters by providing support and resolving issues as they arise
- prepare and process documentation and related administration.

**About You**

This is a fantastic opportunity for anyone looking to embark on a new career in a customer service and administration support role, laying invaluable foundations to grow and take your career in any direction you wish within a brand that is not only part of a multinational organisation but a department that is growing.

Your previous customer service and/or administration experience combined with your excellent communication and organisation skills will help ensure your success in this rewarding role. We offer comprehensive initial training and then on-going mentoring, so your keenness to learn and willingness to ask questions will help you to get up to speed and feel confident.

You must be/have:

- committed to providing an excellent customer experience
- highly organised, able to multi-task and prioritise
- enthusiasm to work in a rapidly changing & challenging manufacturing environment
- competency in MS Suite and the ability to quickly gain competency in new systems
- excellent attention to detail
- able to develop and maintain good customer relationships.

**What's on Offer**
- permanent full-time role, Monday to Friday 8:00 am - 4:30 pm
- potential for hybrid working arrangements on successful completion of training and probation
- on-site secure parking
- ongoing training and career development opportunities as part of the 4,000-employee JELD-WEN group
- generous discounts on our extensive range of JELD-WEN products
- ability to schedule leave every year at Christmas
- additional paid day’s leave for your birthday

**Your Next Steps**

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

LI-RM1

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