Customer Service

1 month ago

Rowville, Australia Repco Full time
Modern office in Rowville with onsite parking Full time opportunity Team member discounts and recognition programs

GPC Asia Pacific is currently seeking a talented customer service expert to join our finance team as a Store Network Credit Officer on a full time basis, to compliment our talented team in our Rowville Support Office.

What You Will Be Doing: 

  Customer Service

Make and receive phone calls from customers and our store network Handle customer complaints and resolve queries Process journals to resolve banking/receipting issues Provide genuine, friendly, prompt service

Debt collection / credit control

Contact customers/stores and investigate reasons for late payments and payment options Negotiate a payment plan for customers Place accounts on stop credit as required Check and investigate disputes or discrepancies with customer accounts

Account Maintenance

Account maintenance and set up Set Credit limits for customers  Ensure appropriate security processes

  Reconciliations and Receipting

Ensure all Key Accounts are reconciled Reporting as required Administration

About You

Customer service experience Looking to kick start your professional career, or an experienced person wanting to join a stable, progressive company Be available for a full time  Be willing to work a rotating roster, Mon-Fri 8am and 10am starts Demonstrated ability to provide exceptional customer service and develop strong professional relationships Excellent verbal and written communication skills Intermediate mathematical and literacy skills Intermediate computer skills, and confidence with excel

Some of the reasons we love working at GPC:

Part of a global organisation, yet you feel part of a family Flexible working arrangements Successful, stable, growing business Support iconic and emerging Australian brands: Repco, NAPA, AMX, Sparesbox and more Attractive product discounts across all GPC AP businesses Strong rewards & recognition programs Access to GPC's exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more A supportive team environment, where we work with supremely talented people Employee Assistance Program for team members and their families Career development prospects Strong values-based foundations Innovation and forward moving are a reality

About Us

With 100 years operational experience, GPC Asia Pacific is the largest automotive aftermarket parts supplier in Australia and New Zealand. With 6,000 employees, GPC Asia Pacific operates a number of portfolio businesses in the automotive parts market, with the most well-known being Repco, NAPA, AMX and McLeod Accessories.

Thank you for your interest in becoming part of the GPC Asia Pacific family.



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