Customer Success Consultant

23 hours ago

South Bank, Australia Flight Centre Business Travel Full time

**Job no**: 517287

**Brand**: Flight Centre Business Travel

**Work type**: Full time

**Location**: Queensland

**Categories**: Corporate & Group Travel

The purpose of the Customer Success Consultant is to drive customer revenue and growth. In addition, a focus on delivering customer value and best practice travel programs and to optimise products and services provided to SME customers.

The strategic intent of these programs will be to deliver outstanding customer service, improved efficiencies, savings, and use of Flight Centre Business travel (FCBT) technology, products and services, resulting in a best in market customer travel program.

The Customer Success Consultant role will manage Flight Centre Travel Group (FCTG) SME customers.

**_ Commercial_**
- Identify opportunities for value added sales into existing customer base
- Ensure fees are charged as per our FCBT agreement
- Alignment of customer and FCTG commercial goals
- Consistent prioritization of correct key business drivers of Revenue and Growth
- Identify opportunities for growth including leakage and other markets
- Drive customer compliance and growth with directly procured products and services from FCBT; air, hotel, car, rail, ground transport, insurance and other FCTG offerings i.e. Moneywise, Healthwise, MyBenefits

**_Relationship_**
- Communicate with customer at all levels
- Engage with internal stakeholders including operations, finance and support to deliver value to customer
- Weekly touch points with operational team
- Maintain Product and Services Audit and Opportunities monthly in conjunction with Business Leaders
- Identify and build relationships with key customer stakeholders

**_Innovation_**
- Keep customer informed of latest FCBT products and services
- Be an expert in selling the benefits of all product and service opportunities
- Implement products & services that enhance customer programs
- Provide recommendations to customers on strategic direction of program in respect to all components of the travel program

**_Collaboration_**
- Develop strong internal and external business relationships
- Influence customer to change to deliver value to customer program
- Uphold FCTG Values and Philosophies
- Work with Operational teams to drive outstanding service delivery to the customer
- Develop sound narratives to implement ROI and change

**_Project Management_**
- Manage, influence and deliver key customer projects
- Communicate to key stakeholders on key project deliverables

**Experience**:

- Travel industry experience
- Strong technical knowledge of FCBT/corporate travel systems
- Experience in managing national and multinational accounts
- Proficient user of Microsoft products, particularly Excel and PowerPoint
- Demonstrated ability to build multi level relationships
- Ability to articulate knowledge about products, services and value proposition to customers

**In reward for your commitment and performance you will receive**:

- OTE $100K + superannuation
- The opportunity to play an integral role in the growth of the business
- Ongoing training and development
- Travel discounts on flights, hotels and insurance for you, your family and friends
- Discounted financial and health services
- Career opportunities within a growing global business

**About Flight Centre Business Travel**:
Flight Centre Business Travel is a division of Flight Centre, offering a Corporate Travel Management solution for businesses. We recognise the pressure that is placed on business people every day, particularly with growing businesses. At Flight Centre Business Travel we help to lighten the load for businesses owners and managers by taking care of their business travel needs. We instill confidence in our clients so that they can be rest assured knowing that we will actively work behind the scenes to ensure they have the best fares on flights and best rates on accommodation, using services to suit their needs.

LI-LO1
- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._

  • Customer Success Program and Enablement Leader

    5 months ago

    South Bank, Australia Corporate Traveller Full time

    **Job no**: 522836 **Brand**: Corporate Traveller **Work type**: Full time **Location**: Queensland **Categories**: Operations & Professional Services, Wholesale & Product Corporate Traveller, part of the Flight Centre Travel Group, is Australia's leading travel management company for SMEs and a top global brand within FCTG. We aim to streamline the travel...

  • Payroll Consultant

    3 months ago

    South Bank, Australia Finance, Procurement, Legal, Privacy Full time

    **Refer a friend** **Job no**: 522477 **Brand**: Finance, Procurement, Legal, Privacy **Work type**: Fixed Term Contract, Full time **Location**: Queensland **Categories**: Finance & Strategy We have an opportunity for an experienced **Payroll Consultant **to join our Payroll Operations team. We are looking for someone who is energetic, keen to embrace...

  • National Enrolment

    1 month ago

    South Bank, Australia Flight Centre Travel Academy Full time

    **Refer a friend** **Job no**: 524358 **Brand**: Flight Centre Travel Academy **Work type**: Full time **Location**: Queensland **Categories**: Wholesale & Product, Leisure Travel & Retail, People & Culture **About the Opportunity**: The Travel Academy is Flight Centre's externally facing education business that offers a university level Diploma in Travel...

  • Customer Success Specialist

    7 months ago

    Strathfield South, Australia Just Budget Pty Ltd Full time

    **About us**: Just Budget is dedicated to providing exceptional value to our clients and ensuring their success through tailored financial solutions. As the cost of living continues to rise, we are continously growing to adapt to our clients' needs. We are currently seeking an experienced Customer Success Associate to join our dynamic team. As a Customer...

  • Customer Support Consultant

    6 hours ago

    South Wharf, Australia DCA Careers Full time

    Cutting - edge, market leading product - Permanent opportunity with market competitive salary - South Wharf modern office location with a subsidised onsite GYM The Company DCA are a large team of data specialists and information technology experts who use the power of data to help organisations deliver a smarter, stronger future. Our reputation, built over...

  • Head of Customer Success

    7 months ago

    South Hurstville, Australia Thrive Early Learning Centres Full time

    **About Thrive** Since 2016, Thrive Early Learning Centres has experienced significant success and growth. We are founded by our clear vision 'Being committed to your child's future through creating lifelong learning experiences which will expose your child to a rich and stimulating learning environment where you and your family will feel secure, loved and...

  • Timely - Customer Success Coach

    3 months ago

    South Yarra, Australia EverCommerce Full time

    **About the role** Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty...

  • M&s Technical Analyst

    4 months ago

    South Bank, Australia Product and Technology Full time

    **Job no**: 522924 **Brand**: Product and Technology **Work type**: Full time **Location**: Queensland **Categories**: Information & Technology **Your Responsibilities**: Application Support Customer Service Support - Acts as the contact point for all cases received via phone, chat and via the case queue - Responds to a broad range of service requests for...

  • Travel Manager

    4 months ago

    South Bank, Australia FCM Full time

    **Job no**: 520934 **Brand**: FCM **Work type**: Full time **Location**: Queensland **Categories**: Corporate & Group Travel **Are you looking for a new opportunity in travel?** **FCM Brisbane are looking for their next experienced Retail or Corporate Travel Consultant to join the team!** Whether you're already experienced in corporate travel, or you've...

  • Customer Service Consultant

    2 days ago

    South Brisbane, Australia Pure Source Recruitment Full time

    Job type- Permanent- Discipline- Professional Services- Reference- 967335About the Role Reporting directly to the Customer Service Team Leader, you will be working within a small team of Customer Service Consultants to respond to and resolve inbound customer enquiries in an incredibly collaborative and social environment. Working with such a fun and unique...

  • Customer Relations Consultant

    5 days ago

    South Yarra, Australia AutoFlip Full time

    AutoFlip is an exciting new business providing an innovative online platform where dealers and wholesalers can buy and sell stock at the touch of a button. Part of the IDOM Innovations Group that has been well established in Western Australia and recently launched in Melbourne, this new business is growing fast and needs an innovative **Customer Relations...

  • Store Consultant

    7 months ago

    Croydon South, Australia National Storage Full time

    **Permanent Full Time Role | No Nights, Sundays or Public Holidays | Great Work/Life Balance** **Passion for helping others? Customer service guru? Join our ever-growing team of Storage Consultants and add REAL value immediately!** **ASX200 Listed Company | 600+ People | 230+ Centre Locations Across Australia & New Zealand** **About Us**: Established in...

  • Store Consultant

    7 months ago

    South Wharf, Australia National Storage Full time

    **Exciting & Varied Role Consisting of Customer Service, Administration & Operational Tasks.** **Help create customer experiences and live our values of “Teamwork, Care & Excellence”** **ASX200 Listed Company | 650+ People | 230+ Centre Locations Across Australia & New Zealand** **About Us**: Established in 2000, National Storage is one of...

  • Store Consultant

    7 months ago

    South Melbourne, Australia National Storage Full time

    **Exciting & Varied Role Consisting of Customer Service, Administration & Operational Tasks.** **Set Rotating Roster | No nights, Sundays or Public Holidays | Great Work/Life Balance.** **ASX200 Listed Company | 650+ People | 230+ Centre Locations Across Australia & New Zealand** **About Us** Established in 2000, National Storage is one of...

  • Store Consultant

    6 months ago

    South Fremantle, Australia National Storage Full time

    **Work Across 3 of our Perth Locations with Structured Training and Development | Career Progression Opportunities** **Exciting & Varied Role Consisting of Customer Service, Administration & Operational Tasks.** **Help create customer experiences and live our values of “Teamwork, Care & Excellence”** **About Us**: Established in 2000, National Storage...

  • In-home Sales Consultant

    6 months ago

    South Coast, Australia Dynamic Staffing Solutions Full time

    **In-Home Sales Consultant** - $54,011 + super + car + commission - OTE $70k - $100k! - No Cold Calling! guaranteed appointments booked in for you daily **About Us** This retail business based in Albany is looking for an In-Home Sales Consultant to provide a measure, quote and consultation on custom made window coverings. Join a big box national retailer...

  • In-home Sales Consultant

    7 months ago

    South Coast, Australia Dynamic Staffing Solutions Full time

    **In-Home Sales Consultant** - $54,011 + super + car + commission - OTE $70k - $100k! - No Cold Calling! guaranteed appointments booked in for you daily **About Us** This retail business based out of the Albany store is looking for an In-Home Sales Consultant to provide a measure, quote and consultation on custom made window coverings. Join a big box...

  • Customer Service Consultant

    7 months ago

    South Melbourne, Australia SMAART Recruitment Full time

    Full-time permanent in-office position | South Melbourne location - $65-$70k + super & bonus incentive | April start date - Great company culture & exceptional tenure within the business If you are someone who is passionate about not just your own health and wellbeing but that of others around you, then this is the perfect role and company for you! If...

  • Fcm Meetings

    7 months ago

    South Bank, Australia FCM Full time

    **Job no**: 522126 **Brand**: FCM **Work type**: Full time **Location**: New South Wales, Queensland, South Australia, Victoria **Categories**: Corporate & Group Travel **Sick of booking point to point travel? Use your knowledge & travel experience in a new way!** **No two days are the same in this exciting MICE travel management role** **Be the...

  • Groups Travel Manager

    4 months ago

    South Bank, Australia FCM Meetings & Events Full time

    **Job no**: 523355 **Brand**: FCM Meetings & Events **Work type**: Full time, Hybrid **Location**: Queensland **Categories**: Events & Production, Corporate & Group Travel **Sick of booking point to point travel? Use your knowledge & travel experience in a new way!** **No two days are the same in this exciting MICE travel management role** **Be the master...