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Service Desk Administrator

1 month ago

Richmond, Australia Epworth Healthcare Full time

Supportive and inclusive team

Use a best-in-class Helpdesk system

Full-time ongoing role close to CBD and public transport

The Role

In this IT Service Desk Administrator role, based in Richmond, you will be responsible for providing timely and high-quality resolutions to IT incidents and service requests across the Epworth Group. You will be part of the Information Technology team and report to the IT Service Desk Team Leader.

**You will make an impact by**:
Acting as the first point of contact for all IT issues and requests across the organisation

Offering end users information or solutions from a list of known errors and solutions

Managing the escalation process to other teams as appropriate

Answering client queries in a personable and polite manner

Monitoring internal support incidents and requests as they are tracked in the Service Management system

Identifying improvement opportunities through root cause analysis

To be successful in this role...
You will be passionate about IT and providing outstanding customer service.

**You will also have**:
Experience in a 1st Level Service/Help Desk support role

Superior communication and interpersonal skills including the ability to deal responsively, patiently and politely with staff queries and requests for assistance

Well-developed problem solving skills

Ability to work under pressure

Excellent time management skills and ability to prioritise tasks

Ability to operate as part of a team in a busy interactive environment

Experience supporting Windows 10, Microsoft Office and Office 365, MS Exchange, Active Directory and ITSM/Service Management System

At Epworth, everybody matters.
It's the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:
Salary packaging benefits of $15,900 per annum

In addition, you will be able to salary package meal/accommodation expenses up to $2,650 per annum

Flexible work arrangements incl. working from home

Zero or reduced out-of-pocket expenses for health services at Epworth

Discounted private health insurance

Discounts to leading Australian retailers through the "My Benefits" Program

At Epworth, we are.
We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

Sound interesting? To apply, click the APPLY button now and attach your CV and cover letter.

For more information, refer to the attached position description.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working With Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essnetial to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care.

Contact Person

Ang Mamakis

Contact Number

0413 413 037

Alternate Contact Person

Belinda Chambers

Alternate Contact Number

0417 125 839

Closing Date

24/03/2023

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