Communication Administrator

2 weeks ago

Richmond, Australia Royal Flying Doctor Service Victoria Full time
Join Australia's most reputable and trusted charity

  • Support a diverse portfolio as part of the Marketing & Fundraising team
  • Fulltime position with flexible hybrid working and salary packaging

The Organisation


Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency road, aeromedical and primary health services for people in rural and remote Australia.

We believe in creating opportunities so all Victorians have the choice to access essential primary health care services.


RFDS Victoria's Marketing and Fundraising team is responsible for communicating the RFDS Victoria story to a range of audiences and for funding the ambition of the organisation, enabling us to deliver services to patients and clients.

We work to ensure we maintain the financial stability and brand integration of the organisation.

This includes everything from Fundraising and Philanthropy through to Corporate Partnerships and Communication, Marketing, Events, Education and PR.

About the role


The Communication Administrator - Events and Engagement, will work as a part of our high performing and collaborative Marketing & Fundraising team.

The role will support a diverse portfolio that includes events, government advocacy, and community engagement, whilst providing administrative support to the broader Communication and Fundraising Teams.

The Communication Administrator - Engagement will champion the accuracy and growth of the engagement portfolio (government, community and events) through meaningful stakeholder communication, accurate record management and proactive engagement, campaign and event support.


Key responsibilities of the role include:

  • Provide general administrative support to members of the Communication, Brand and Engagement team
  • Provide phone support to the broader Marketing and Fundraising department
  • Work collaboratively with members of the Marketing & Fundraising team to plan and deliver a broad range of engagement activities & events to enhance the supporter and stakeholder experience
  • Coordinate stakeholder data lists including processing regular updates in the fundraising CRM, The Raiser's Edge to support our data hygiene program
  • Liaise with stakeholders to manage their attendance at events including processing their bookings in to The Raiser's Edge
  • Support relationships with key stakeholders including government, industry stakeholders, community groups, donors and supporters to assist them to fulfil their requests
  • Gather information and research to support government, stakeholder and community engagement activities
  • Provide written communication support for government, stakeholder and community engagement activities
  • Support the distribution of eDMs and digital communication
  • Generate timely reports, invoices, data files and other necessary documentation to support the engagement portfolio
  • Seek event specific donations to aid raffles and silent/live auctions
  • Develop and maintain process and procedure documentation to support business rules and enhance efficiencies

Qualifications and experience required:

  • Minimum 12 years relevant experience working in an administration, events, communication, marketing or engagement role (essential)
  • Tertiary qualification such as a Bachelor Degree in Communications, Business, Marketing, Community Development, Event Management or Public Relations (desirable)
  • The Raiser's Edge CRM experience (desirable)
  • Experience that demonstrates an understanding of the notforprofit sector (desirable)

Special requirements:

  • Victorian Drivers Licence (desirable)
  • Willing to undergo a National Police Clearance Check
  • Working with Children Check
  • Flexible Hours willing to work occasional nights and weekends to deliver events and community engagement activities.

Mandatory vaccination policy:

  • Annual Influenza
  • COVID19 (2 vaccinations + booster)
A competitive salary with access to salary packaging is offered working for Australia's most reputable charity (11 out of 12 years) and most trusted charity (last 3 years)

***Applications close at 5pm on Wednesday 13 September 2023.

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