Technical Writer

2 weeks ago


Sydney, Australia Advanced Navigation Full time

**Position overview:
As a Technical Writer with Advanced Navigation you will have the exciting opportunity to look at how customers use documentation across their journey with our company, allowing us to invest in a better customer experience. You will support all of our technical documentation needs, including the rollout of new R&D projects, iterations of INS products, and any future products. You will also own the information experience and content strategy of our products.

**Responsibilities**:

- Play a key role in the customer engagement team to deliver the vision on user documentation across the entire customer lifecycle
- Own the information architecture and content strategies for documentation
- Explain technical ideas in simple language
- Utilise design thinking to deliver a mix of traditional and web based user content
- Work cross-functionally with customers, support, sales, marketing, product and R&D

**Essential Skills & Experience**:

- 3+ years of technical writing experience with technical hardware and/or software products
- Have studied at a higher education institution focused on engineering
- 3-5+ years of experience in technical writing or similar technical/engineering role
- Demonstrate a proficiency in technical writing, with a relentless eye for detail
- Demonstrate experience in improving or building both information architectures and content strategies for documentation
- Genuinely strong written and verbal communication skills
- Possess a knack for creatively engaging with engineering audiences
- Be comfortable deep diving into technical topics and building rapport with engineering teams

**Desired Skills**:

- Experience working with survey, robotics or navigation systems in defence or commercials markets
- Have experience working with both hardware and software products
- Be a passionate, hungry learner that gets excited about professional growth and being challenged by new opportunities
- A collaborative and team-oriented mindset for accomplishing goals
- Be proficient with Madcap Flare help authoring tool, Confluence and Jira

**What are some of the benefits you will have access to?


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