Client Office Coordinator

4 months ago

Daleys Point, Australia Home Instead Full time

**We are a leading global brand.**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About this opportunity**

Home Instead is seeking an enthusiastic Client and Office Co-Ordinator to join our growing Client Excellence team in a full-time role based at our beautifully located Daley’s Point office.

The** Client and Office Coordinator** is responsible for providing support to the Client Care Team to ensure highest quality service to clients. As a skilled administrator with outstanding attention to detail the Client Care Coordinator will be an open and clear communicator with an emphasis on creating extraordinary relationships.

**Why Join Us?**
- Birthday Day Off
- Annual appreciation awards
- On site Parking
- Flexible Working Arrangements
- Monthly Social Events
- A rewarding career where you can make a positive difference in the lives of seniors and their families.

**Key Responsibilities**:

- Answering each incoming call in a friendly, professional, and knowledgeable manner
- Fielding new client and CAREGiver enquiries over the phone
- Co-ordinating and setting up client details after hand over from the Care Manager
- Reviewing and updating client information following client reviews
- Reviewing and auditing client information as per policy and guidelines
- Providing administrative support to the office team
- Monitoring, mediating, managing and ensuring a record is maintained of all interactions with clients/client families and CAREGivers

**About you**
- Be able to build strong relationships and rapport with our internal team and clients and always deliver exceptional customer service.
- Be able to learn technologies quickly to interpret and analyze data.
- Have previous experience in a high-volume Administration role / Client Care Co-Ordinator (desirable)
- Have strong administration, communication, problem solving, time management and conflict resolution skills.
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

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