Client Service Officer

6 months ago

Daleys Point, Australia Home Instead Full time

**We are a leading global brand.**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About this opportunity**

The Scheduler will perform a variety of duties in the coordination and scheduling of services for our clients and CAREGivers based in our Daleys Point office. Some of the duties our Scheduler will perform include fielding new clients and CAREGiver enquires, coordinating schedules daily and supporting any incoming calls in a professional and friendly manner.

**Why Join Us?**
- Birthday Day off
- Onsite Parking
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- Continued learning and development through our learning system and Immersion Program (spend time learning and sharing knowledge with a different role at Home Instead)
- Wellbeing programs and access to our EAP
- A company that recognizes and appreciates the value of the work that you do.

**Key Responsibilities**:

- Field new client and CAREGiver enquiries over the phone in a welcoming and knowledgeable manner ensuring relevant processes are followed.
- Coordinate Client services and CAREGiver schedules daily via the Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and that where possible a compatible, regular and consistent CAREGiver/s are provided.
- Field new client and CAREGiver enquiries over the phone in a welcoming and knowledgeable manner ensuring relevant processes are followed.

**About you**:

- Be personable, approachable, motivated, reliable, and passionate with a can-do attitude.
- Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
- Be able to learn technologies quickly to interpret and analyse data.
- Have strong communication, problem-solving, time management, and conflict-resolution skills.
- Have proficient computer skills, including Microsoft Office and Excel.
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

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