Enrolment Specialist

3 weeks ago

Melbourne, Australia Swinburne University of Technology Full time

An excellent customer service opportunity has become available for a suitably qualified Enrolment Specialist (VET) to come join us at Swinburne University. Reporting to the Enrolment Specialist, Coordinator, you will be accountable for providing specialist course advice to VET students in all facets of the areas of enrolment and study plan management. This position is the key interface with the VET teaching area, academics, curriculum, students and other Swinburne areas for the provision of specialist student course enrolment information and study plan advice. This role is critical to the experience a student has while studying with Swinburne and will be required to support students through their studies in a friendly and approachable way.

Customer service is a key element of this role and provide detailed and specialist course and study planning advice to students. Whilst a large proportion of student course enquiries are responded to by staff at studentHQ or Contact Centre, queries requiring more detailed knowledge of course structures or those that are more complex in nature, will be ‘warm transferred’ to the Enrolment Specialist (VET).

The position also provides studentHQ staff with informative advice to assist with the development of general course knowledge.

**About You**
To be suitable for this role you will need to have experience in the below key accountabilities:

- Significant experience in the coordination of student client services functions and demonstrated ability to deliver high quality services to a range of stakeholders.
- Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands.
- Demonstrated knowledge and understanding of VE, Higher Education and foundation administrative process and legislative requirements.
- Excellent interpersonal, written and verbal communication skills including the ability to provide advice and support to staff, students, and internal and external stakeholders.
- Demonstrated ability to manage and coordinate the activities of staff to ensure the delivery of quality service to stakeholders.

**Qualifications**
- Degree with subsequent relevant experience; or extensive experience and specialist expertise or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training

**About Swinburne University of Technology**
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: 5pm, Tuesday 14th March 2023**

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

**Equity and Diversity**
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

**Aboriginal and Torres Strait Islander Applicants**

**_We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant_**
- #LI-SW_

  • Enrolment Specialist

    4 weeks ago

    Melbourne, Australia Swinburne University of Technology Full time

    As the Enrolment Specialist, you will be accountable for providing specialist course advice to students in all facets of the areas of enrolment and study plan management. This position is physically located within a teaching area and is the key interface with academics, teaching staff and students for the provision of specialist student course information...

  • Enrolment Specialist

    4 weeks ago

    Melbourne, Australia Swinburne University of Technology Full time

    As the Enrolment Specialist, you will be accountable for providing specialist course advice to students in all facets of the areas of enrolment and study plan management. This position is physically located within a teaching area and is the key interface with academics, teaching staff and students for the provision of specialist student course information...

  • Enrolment Specialist, Coordinator

    3 days ago

    Melbourne, Australia Swinburne University of Technology Full time

    A key responsibility of this role is to serve as an escalation point for stakeholders and the Enrolment Specialist team, ensuring that students adhere to course rules and addressing any complex enrolment issues that may impact their progress. The Enrolment Specialist Coordinator is also tasked with identifying opportunities for process and policy...

  • Enrolled Nurse

    1 month ago

    Melbourne, Australia Healthscope Full time

    Enrolled Nurse (Theatre set up) - Knox Private Hospital ·Friendly and supportive team environment ·Good opportunity for entry level Enrolled nurse to experience the theatre environment ·Great Location – close to Eastlink ·Discounted staff parking Knox Private Hospital is seeking an Enrolled Nurse with excellent interpersonal skills and a...

  • Enrolment Coordinator Apprentices

    4 weeks ago

    Melbourne City Centre, Australia William Angliss Institute Full time

    **Commencing salary: $66,052 per annum plus 11% superannuation and annual leave loading**: - ** Full-time and ongoing opportunity** **About the role**: We have an exciting opportunity for a motivated and committed individual to join the Student Management Team at the Institute as an Enrolment Coordinator. The role will provide professional and timely...

  • Business Development Specialist

    2 weeks ago

    Melbourne, Australia Michael Page Full time

    About Our Client Our client is a leader in the field of waste transformation. Being part of a nation leader of construction supplier, they are developing world-class innovation and alternatives for industrial waste disposal. With their office located in Melbourne, they are looking for a Business Development Specialist, that will be a vital part in...

  • Business Development Specialist

    2 weeks ago

    Melbourne, Australia Michael Page Full time

    A key player in the waste transformation industryDynamic sales role in a professional environmentAbout Our ClientOur client is a leader in the field of waste transformation. Being part of a nation leader of construction supplier, they are developing world-class innovation and alternatives for industrial waste disposal. With their office located in Melbourne,...

  • Schools Recruitment Specialist

    1 month ago

    Melbourne, Australia Swinburne University of Technology Full time

    Are you passionate about education and looking to make a meaningful impact in the field of student recruitment? Join Swinburne University of Technology as a Schools Recruitment Specialist and play a vital role in achieving domestic student enrollment targets for Swinburne University of Technology programs in Australia. As part of the Recruitment Team, you...

  • Data Center Security Specialist Intern, DC Security

    4 weeks ago

    Melbourne, Australia Amazon Corporate Services Pty Ltd Full time

    Amazon Web Services (AWS) is growing rapidly, and we are looking for an Operational Security Specialist Intern to join our expanding Data Center team.As a Data Center Operational Security Specialist Intern, you will be tasked with driving operational security excellence within our Data Centers. You will write reports, create presentations and communicate...

  • Data Center Security Specialist Intern, DC Security

    4 weeks ago

    Melbourne, Australia Amazon Full time

    DESCRIPTIONAmazon Web Services (AWS) is growing rapidly, and we are looking for an Operational Security Specialist Intern to join our expanding Data Center team.As a Data Center Operational Security Specialist Intern, you will be tasked with driving operational security excellence within our Data Centers. You will write reports, create presentations and...

  • Learning Specialist

    4 weeks ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / From 29/01/2024 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1381308 **Location Profile**: - Cranbourne East Secondary College was established in 2011 and is located in the Hunt Club Estate, adjacent to Cranbourne East...

  • Sales Specialist

    4 weeks ago

    Melbourne, Australia AUSTRALIAN INTERNATIONAL INSTITUTE OF TECHNOLOGY Full time

    **Australian International Institute of Technology Pty Ltd** is a registered training organisation based in Melbourne CBD. We offer industry-leading courses in commercial cookery & leadership management and have a strong focus on delivering the course to international students. We are seeking applicants to focus on increasing student recruitment through...

  • La Trobe Private Hospital

    4 weeks ago

    Melbourne, Australia Healthscope Full time

    Here at Healthscope career growth in our graduate program means more! More opportunities, exceptional and diverse career pathways, support for specialisation and mentorship and leadership programs. This provides you the opportunity to give your career the best possible head start.At Healthscope we realise how hard you’ve studied to get to this point....

  • Customer Service Specialist

    4 weeks ago

    Melbourne, Australia DigiCert, Inc. Full time

    at DigiCert Melbourne ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Customer Service Specialist

    4 weeks ago

    Melbourne, Australia DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Student Engagement

    4 weeks ago

    Melbourne, Australia Education and Training Full time

    Location: Melbourne | Western Metropolitan Job type: Full time / From 27/01/2023 - 27/01/2026 Organisation: Education and Training **Salary**: Salary not specified Occupation: Education and Training Reference: 1319733 **Selection Criteria**: **SC1** Demonstrated expert knowledge of the relevant curriculum. Demonstrated ability to model exemplary...

  • Transitions Advocate

    4 weeks ago

    Melbourne, Australia Education and Training Full time

    Location: Melbourne | CBD Job type: Full time / From 24/04/2023 - 23/04/2030 Organisation: Education and Training **Salary**: Salary not specified Occupation: Education and Training Reference: 1333681 **Selection Criteria**: SC1. Demonstrated ability to work with vulnerable young people, their families and communities to achieve positive...

  • Early Parenting Practitioner

    1 month ago

    Melbourne, Australia Mercy Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time, Part time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Health and Allied Health, Nursing Reference: 18747 **ABOUT THE ROLE**: Mercy Health O’Connell Family Centre is a public early parenting centre located in Canterbury that focuses on the needs of vulnerable...

  • Student Management Officer

    1 day ago

    Melbourne City Centre, Australia William Angliss Institute Full time

    **Commencing salary $59,632 per annum plus 11% superannuation and annual leave loading**: - ** Full-time and Ongoing Opportunity** **ABOUT THE OPPORTUNITY**: We have an exciting opportunity for a motivated and committed individual to join the Student Management Team at William Angliss Institute. This position will provide professional and timely...

  • International Student Coordinator Vet

    1 month ago

    Melbourne City Centre, Australia William Angliss Institute Full time

    **Commencing full-time salary $73,772 per annum plus 11% superannuation and annual leave loading**: - ** Full-time and ongoing opportunity** **About the role**: We have two exciting opportunities for highly motivated and committed individuals to join the Student Management Team as the International Student Coordinator. The roles will provide guidance and...