Pal Safe Business

6 months ago

Sydney, Australia ING Full time

Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives?

At ING, the Daily Banking Tribe is responsible for driving the end-to-end performance of the Daily Banking business through development of a clear strategy, and working collaboratively with all areas of the business to drive cross functional execution of this strategy.

We are looking for an experienced Product Area Lead Safe Business, to join the Daily Banking Tribe Leadership Team within the Retail Bank. This role will be accountable for leading, designing and strategy setting the customer experiences that sit around our foundational customer obligations (KYC, Risk, Policy, Systems & Data). They will have a sharp eye for how to optimise processes for customers whilst meeting Risk, Regulatory and overall ING targets. This also includes the business casing, investment planning and orchestrating the delivery of key initiatives across the bank.

**What are you going to do? You will be**
- Providing leadership on the Private Individual segment as the owner of the Customer Record across the Retail Bank which incorporates the coordination of issues and incidents affecting our private individual retail clients.
- Designing and coordinating the business principles for retail customers as it relates to our key foundational customer processes i.e.. example data quality, data access rights and governance, customer accessibility, vulnerability and gender identification.
- Optimising the obligations experiences and journeys with a customer and commercial lens, and provide input to KYC Tribe in order to drive business impact and providing the commercial and business input for any KYC, AML, CRS FATCA enhancement activities.
- Providing leadership on First line risk management activities, including the control and governance of our product suite within established risk control frameworks, reporting, event and issue management and audit.

**What are we looking for? Someone who has**
- Proven banking product, risk or governance and service experience (10+ years).
- Experience in articulating strategy and setting strategic direction with others (including identifying key priorities and initiative sequencing.
- Understanding of KYC, Data Governance, Financial Services Regulatory landscape and obligations.
- Experience in product design or process improvement and operational efficiency programs, with a lens on customer experience at the core.
- Demonstrable experience leading or influencing changes to products and customer journeys to improve the quality of governance, compliance or health of overall customer due diligence portfolio.
- Proven experience in managing complex issue and incident rectification or remediation initiatives.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?**

**Before you apply

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