B2b Accounts Support Role
3 weeks ago
Virginia QLD, Australia
- Permanent role with Australia’s ultimate tool shop
- Be a part of a driven and successful team
- Strong customer focus
**Who we are**:
For 30 years, Total Tools has operated as the ultimate tool shop delivering the right tools and advice for our customers who are building the future. We are the first choice for trade quality tools and best of all many of our nationwide stores are locally owned and operated.
In 2020 we were proud to join the Metcash group alongside brands such as IGA, Mitre 10 and Home hardware (to name a few). While continuing to operate as separate entities, we’re working together on opportunities that generate long-term growth and value for the independent sector. Join us, and you are joining the biggest and the best in the industry.
Independent business working together - what an exciting journey ahead. All that is missing is you
**The Role**:
Total Tools Virginia is searching for ambitious, driven and customer focussed sales support person who has a real passion for out customers, tools & trades. This is an opportunity to utilise your current skills and experience in a team that focuses on your growth and development.
You will be dedicated to working and growing in our industry and willing to learn or expand your skills in sales and customer service.
If successful, you will provide high-quality customer service and contribute to a sales culture. You will ensure customer satisfaction through your exemplary product knowledge, customer service and ability to offer solutions.
**You will be responsible for**:
- Assist our Business Development Manager with customer quotes, enquiries, customer records and follow ups.
- Understanding customer sales history and proactively identifying requirements.
- Ensure customer requests are actioned in a timely manner within allocated timeframes.
- Take ownership in continuing and cultivation all customer interactions.
- Processing orders and logistics
- Product identification and sourcing
**Does this sound like you**:
- Demonstrated time management, planning and organisational skills with the ability to manage multiple priorities to meet objectives.
- A strong sense of urgency
- High attention to detail in a fast-paced environment
- Demonstrated problem solving skills.
- Clear written and verbal communication skills are essential.
- Intermediate MS office skills are essential.
- Passionate, highly motivated and a phenomenal teammate
**Why work for us?**
Our operating model is one that respects and invests in our team and customers. We live by our values - one team, own it and get it done, customer first and be the difference.
**We also offer**:
- Competitive wages
- Ongoing product training in market leading brands like Bosch, Makita, Milwaukee and many more
- Commitment to ongoing job security
- Strong reputation for performance mentoring
**Type**: Retail Store - Sales
**Category**: Administration & Office Support
**Reference ID**: ES000021
**Date Posted**: 17/08/2023
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