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Landlord Claims Specialist
5 months ago
Job Number:
- 493400
Work type:
- Full Time Permanent
**Location**:
- Melbourne (CBD)
Categories:
- Claims
**Your new company**
Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products and services and unparalleled customer experiences, driven by a genuine care for our clients’ professional and financial well-being the heart of what we do is being there for those our communities rely on.
Our comprehensive product suite includes professional indemnity, public liability, workers' compensation as well as business, home & contents, and car insurance. We are Australian-owned with offices nationally, so our customers benefit from our local knowledge and presence.
**About you**
You could already be in a similar role, managing your portfolio of landlord claims. You’d be used to dealing with insured clients directly or with brokers and/or have experience as a landlord
Or, maybe you’re in broking
- perhaps as an Assistant or Internal Broker and you’ve had exposure to managing your clients’ landlords claims. You’ve been curious to know what it’s like to become an expert and to specialise in an area of claims.
**If you were already in this role or a similar role, here are some of the things you might have done last week**:
- Proactive, and customer-centric while keeping a financial focus.
- maintain our claims guidelines and service standards when you make indemnity decisions in line with our policies and Code of Practice.
- Appointing service providers from our panels to attend to claims and make sure that brokers are updated and informed of the claim’s progress.
- Motivated by delivering exceptional customer service.
- Set strategies for each claim based on their complexity and our claims processes.
As a member of our team and of the wider business, you’ll #LIVEIT and show our values by sharing your specialist knowledge to the broader team; being part of driving to improve how we do our work; and taking ownership and responsibility over your work.
**Why us?**
We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity, and respect.
**We offer**:
- Paid parental leave.
- An extra day of paid leave in addition to your annual leave entitlements.
- Enhanced long-service leave.
- Staff discounts with leading retailers.
- An innovative Employee Assistance Program that provides counselling and support to all staff members and their immediate family.
- Wellbeing initiatives such as health checks and skin checks.
- Hybrid working (we call this #Connect which reflects how we work remotely + in the office and = flexibility).
**Next Steps**
**Advertised**: 16 Nov 2023 AUS Eastern Daylight Time
**Applications close**: 30 Nov 2023 AUS Eastern Daylight Time
