Casual Customer Service Officer

2 weeks ago

Melbourne, Australia genU Karingal St Laurence Limited Full time

**Flexibility to work casually to cover planned and unplanned leave across Inner Melbourne locations.**

Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for a **Casual Customer Service Officer **to join our **Metro Melbourne **offices

At MatchWorks, we believe everyone deserves the opportunity to work. That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment.

We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives

At genU, we’re not all the same. And that’s one of our greatest strengths. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to live our values and to succeed in our vision, we must all be active in building inclusive communities.

**About the Job**

As a Customer Service Officer you will use your skills to provide high quality first point of contact customer service to participants and stakeholders. You will manage the front desk of a vibrant and inclusive office which works in the disability employment services sector. Daily activities will include but aren't limited to, general AD hoc support, supporting staff members and coordinating onsite activities, assisting clients with general matters and more. This role will be varied will suit an individual with good customer service and conflict resolution abilities.
- Provide professional support and service to all customers of MatchWorks - including participants, employers, training
organisations, support services and the general public
- Provide information of servicing arrangement based on specific program of service
- Multitasking abilities to deal with customers face to face and on multiple incoming call lines
- Ensure scheduling of participants is met and consultants are advised of arrival
- Carry out general administration duties including completion of invoice processing through internal systems, postage services, scheduling appointments, stationary ordering and making sure facilities are stocked and available for use

**Skills & Experience**

We are seeking a motivated and enthusiastic** Customer Service Officer**. We are after someone who can provide a high level of customer service and engagement to assist those in the community with various barriers to employment to find suitable work. This is an exceptionally rewarding position where no two days will be the same.
- **Availability to cover unplanned and planned leave at short notice**:

- **Ability to travel across out metro sites (Flemington, Footscray, Coburg etc)**:

- Demonstrated strong administrative skills including word processing, data entry and filing
- The ability to use office equipment such as photocopiers and facsimile machines
- Proven ability to accurately record and retrieve information using a database system
- The ability to support the team across relevant updates in the community and training space
- A knowledge of RTO's and the NDIS programs is advantageous
- Exhibited strong customer service skills, including telephone manner
- NDIS Worker screening check or willing to obtain one

**Why us?**

At MatchWorks, we believe everyone deserves the opportunity to work. That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment. We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives At genU, we’re not all the same. And that’s one of our greatest strengths. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to live our values and to succeed in our vision, we must all be active in building inclusive communities.

Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.
- genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity,_ _ability, and sexuality. We are committed to providing a safe and inclusive environment for all and living the values of genU each and every day._

There are so many benefits available when you work with MatchWorks, some of which include
- **Investment in you**:In addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.
- **Commitment to staff Health & Wellbeing**: 24/7 access to an innovative, holistic employee assistance program

  • Casual Customer Service Officer

    7 days ago

    Melbourne, Australia HOBAN Recruitment Full time

    **Casual Customer Service Officer** Serve as the first point of contact for customer queries efficiently and effectively. On a day-to-day basis, you will deliver an outstanding customer experience by providing excellent customer service around Metroploitian Melbourne and Regional Victoria. **We're looking for people with**: - 1 -2 years' experience in...

  • Casual Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia HOBAN Recruitment Full time

    Casual Customer Service OfficerServe as the first point of contact for customer queries efficiently and effectively.On a day-to-day basis, you will deliver an outstanding customer experience by providing excellent customer service around Metroploitian Melbourne and Regional Victoria.We're looking for people with: 1 2 years' experience in customer service or...

  • Work Order Coordinator

    7 days ago

    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company. Nature of position: Casual / Full-time hours...

  • Casual Customer Service Officer Community Bank

    2 weeks ago

    Melbourne, Australia Bendigo and Adelaide Bank Full time

    Casual Customer Service Officer | Community Bank Wandin-Seville | VIC Do more, dream more, become more. Welcome to Bendigo. About us We're big enough to offer you every opportunity, but not so big that we lose the community feel that we're famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us...

  • Customer Services Officer

    2 weeks ago

    Melbourne, Victoria, Australia Yarra City Council Full time

    Customer Service OfficerCasual Positions Available$39.16 per hour (inclusive 25% casual loading) + Superannuation- Supportive and Friendly team environment where we value growth and development:Work in a dynamic and collaborative environment:- Excellent employee benefits and competitive hourly ratesYarra City Council is seeking passionate, energised, and...

  • Customer Service

    2 weeks ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan Job type: Casual Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 62067 **Casual **HIS Customer Service & Admissions Officer South East Sector (Dandenon**g/Casey/**Kingston)** Reception & Admissions area is the...

  • Casual Customer Service Officer

    4 weeks ago

    Melbourne, Australia La Trobe University Full time

    **Work type**:Casual **Duties**: - Receiving and responding to client, patient, staff and student enquiries to provide the best possible outcome. - Provision of event and project-based administrative support and assistance. - Organising meetings and booking venues. - Monitoring and maintenance of records to meet both internal and external requirements. -...

  • Casual Customer Service Officer Community Bank

    2 weeks ago

    Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    Casual Customer Service Officer | Community Bank Wandin-Seville | VICDo more, dream more, become more. Welcome to Bendigo.About usWe're big enough to offer you every opportunity, but not so big that we lose the community feel that we're famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in...

  • Customer Service

    2 weeks ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan Job type: Casual Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 65425 **Join Victoria's largest Health Service as a Casual Customer Service & Admissions Officer in our Casey, Dandenong & Kingston sites** Our...

  • Casual Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia JWS Electrical Services Full time

    This is a very different role to a solar customer service/ sales representative advertised by other solar companies. Your role will be to educate customers on the best solar solution for their home, there will be no pushy sales tactics, and your job will be to explain our proposal in detail and what we can offer the customer.Excellent English, customer...

  • Customer Service

    3 weeks ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan Job type: Casual Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 59547 **2 X Casual HIS Customer Service & Admissions Officer (Casey, Dandenong, Kingston)** Our reception & admissions area is the first point of...

  • Casual Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Telstra Full time

    Employment TypeCasualClosing Date25 July :59pmJob TitleCasual Customer Service & Sales Consultant MELTONJob SummaryDeliver great customer service in our retail stores. Assist customers with product and pricing information. Casual Position AvailableJob Description:Some of the specifics- Telstra Store Melton - Shop T095, Woodgrove Shopping Centre, High Street,...

  • Casual Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Telstra Full time

    Employment TypeCasualClosing Date13 Dec :59pmJob TitleCasual Customer Service & Sales Consultant - HIGHPOINTJob SummaryDeliver great customer service in our retail stores. Assist customers with product and pricing information. Casual Position Available.Job Description:Some of the specifics Telstra Store HIGHPOINT Level 3, Shop 3052 Highpoint Shopping Centre...

  • Casual Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Telstra Full time

    Employment TypeCasualClosing Date13 June :59pmJob TitleCasual Customer Service & Sales Consultant PLENTY VALLEYJob SummaryDeliver great customer service in our retail stores. Assist customers with product and pricing information. Multiple Casual Positions AvailableJob Description:Location: Mill Park, VICAt Telstra, our purpose is to build a connected future...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Representative - Casual - **You are** a hard worker who's driven to make a difference for our customer - **We are a** diverse and inclusive team - **Together we** can create brilliant customer experiences **Do Work that Matters** As a Customer Service Representative within our contact centre you'll be the friendly voice our customers hear...

  • Casual Health and Wellbeing Customer Service Officer

    2 weeks ago

    Melbourne, Australia Deakin University Full time

    **Job no**: 552832 **Work type**: Casual **Location**: Flexible, Geelong - City, Geelong - Waurn Ponds, Melbourne - Burwood **Categories**: Customer Service **Employment Type**: Casual **Casual Hourly rate**:$46.55 **Location**: Burwood, Geelong Waurn Ponds and Geelong Waterfront campuses. **The Role**: The Health and Wellbeing Customer Service...

  • Casual Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Telstra Full time

    Employment TypeCasualClosing Date8 Mar :59pmJob TitleCasual Customer Service & Sales Consultant PARKMOREJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you...

  • Casual Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Telstra Full time

    Employment TypeCasualClosing Date29 Apr :59pmJob TitleCasual Customer Service & Sales Consultant MELBOURNE DISCOVERYJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Casual Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Telstra Full time

    Employment TypeCasualClosing Date30 Jan :59pmJob TitleCasual Customer Service & Sales Consultant BENDIGO MARKETPLACEJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Casual Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Telstra Full time

    Employment TypeCasualClosing Date20 Feb :59pmJob TitleCasual Customer Service & Sales Consultant HAWTHORNJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you...