Casual Customer Service Officer

4 weeks ago

Melbourne, Australia La Trobe University Full time

**Work type**:Casual

**Duties**:

- Receiving and responding to client, patient, staff and student enquiries to provide the best possible outcome.
- Provision of event and project-based administrative support and assistance.
- Organising meetings and booking venues.
- Monitoring and maintenance of records to meet both internal and external requirements.
- Ordering office equipment and supplies, including maintenance of equipment and arrangement of repairs as appropriate.
- Maintaining client confidentiality and privacy at all times, in accordance with university and state legislation.
- Provide cross-functional team support and coverage as and when required.
- Actively participate and contribute to create an environment of continuous improvement of business processes and practices and identify ways of exceeding customer expectations.
- Ability to proactively identify, report and mitigate OH&S issues to facilitate a safe and enjoyable facility for all users.
- Undertake other duties within the designated function of the position, as requested by the _Senior Coordinator (Clinical Services)_.

**Special Requirements**
- Required to support evening clinics, in accordance with set roster.
- Additional shifts may be required, dependent on the requirements of the Clinic.
- Required to work across two clinics on Bundoora Campus.

**Skills/Experience:
- Excellent communication skills.
- A flexible attitude to work and an ability to accommodate and adapt to change.
- Excellent organizational and time management skills including ability to prioritise, work independently and as part of a team.
- Ability to work well under pressure.
- Capability with relevant systems, equipment, processes and procedures.
- Ability to produce accurate work with sound attention to detail.
- A positive and proactive attitude to work.
- Willingness to learn.

**Hours**:
21 hours per week/5 days a week** (31/8/23 - 8/12/23)**

**Rate of Pay**:
HE03

**Closing date**:
16 July, 2023

**Position Enquiries**:
**How to apply**:

- **Cover Letter**:

- **Current CV**

**Aboriginal and Torres Strait Islander Applicants**

**_ All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement_**.

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