Customer Service Specialist

2 months ago

Melbourne, Australia DigiCert, Inc. Full time

at DigiCert
Melbourne

ABOUT DIGICERT

We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s digital trust for the real world.

ABOUT DIGICERT

DigiCert is a leading provider of scalable security solutions for a connected world. The most innovative companies, including the Global 2000, choose DigiCert for its expertise in identity and encryption for web servers and Internet of Things devices. DigiCert supports SSL/TLS and other digital certificates for PKI deployments at any scale through its certificate lifecycle management platform, Central®. The company has been recognized with dozens of awards for its enterprise-grade management platform, fast and knowledgeable customer support, and market-leading growth.

WHATS IN IT FOR YOU

Private Health Insurance
Employee Assistance Program
Education Support Program
Headspace membership
Novated Leasing
Gym Allowance
Life Insurance
Disability Insurance
Sabbatical
Moving Leave
Study Leave
Paid Maternity/Paternity Leave
Flexible/Hybrid work environment

**Prime Responsibilities**:
To work in CAS in DigiCert, you are required to pass an extended background check, which will be carried out throughout your tenure in the company, to ensure you maintain our required trusted employee status.

The Customer Service Specialist has two key areas of responsibility: customer authentication and customer service.

Customer Authentication

Determine if customer's company is a legitimate legal business entity
Determine if customer's company has the legal right to use the internet domain name listed on the certificate signing request.
Verify that a customer's named contacts are employed at customer's company and/or have the legal right to request and/or administer the digital certificate.
Utilise local knowledge of your supported country to mitigate risk while evaluating enrolments.
Failure to follow policy guidelines and due care while processing may result in a breach in security, which may result in facilitating fraudulent activity on a customers’ website, and cause damage to the DigiCert brand.

Customer Service

Seek assistance from management and senior team members to resolve policy, process, and system issues.
Build relationships with our customers to ensure customer loyalty.
To best assist customers develop a strong knowledge of DigiCert’s products and customer portals.

**Additional Responsibilities**:
To help enhance the team’s operational effectiveness and customer satisfaction, the team is encouraged to:
Participate in projects and system implementations
Continually look for ways to improve our operational effectiveness, including researching databases to assist us verify information
Be the voice of the customer and raise up issues which impact customer satisfaction
Assist with mentoring new team members
Share your knowledge with the team

**Qualifications & Experience**:
**Fluent in English PLUS one or more of the following languages**: Korean, Thai, Japanese, Hindi, Mandarin, Chinese - Cantonese/Mandarin
Excellent written and oral communication in native language and any language listed on CV (including English)
Customer service experience
Diploma or bachelor’s degree desirable, but not required
Experience in a policy / compliance role an advantage (banking, finance, fraud etc.)

**Skills & Attributes**:
Detail orientated and high level of accuracy
Strong PC skills and fast typing speed
Ability to multitask
Fast learner who is keen to continue learning and developing
Good interpersonal skills
Open to receiving and giving constructive feedback
Strong decision making, and problem-solving skills is required
Open to change - ability to work in a fast paced, changing environment
Ability to perform under pressure to meet deadlines and targets
Ability to work as part of a team, but also as a sole contributor within a team structure
- Health insurance

  • Customer Service Specialist

    3 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Please note, the start date for this role is **13th of May, 2024** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as...

  • Customer Service Specialist

    4 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Please note, the start date for this role is **8th of July** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the...

  • Customer Service Specialist

    1 week ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and informant...

  • Customer Service Specialist

    2 months ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Please note, the start date for this role is **13th of May, 2024** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as...

  • Customer Service Specialist

    3 days ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Please note, the start date for this role is **8th of July** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the...

  • Customer Service Specialist

    1 month ago

    Melbourne, Australia Veritas Recruitment Full time

    Full time Permanent Role - Join a Global Manufacturer and Distributor - Annual Performance Bonus Full-time Customer Service Specialist required for Global manufacturer and distributor. An exciting opportunity for an experienced Customer Service Specialist to join this multi-national manufacturer and distributor based in Clayton is available. This full-time...

  • Customer Service Specialist

    4 days ago

    Melbourne, Australia Veritas Recruitment Full time

    Full time Permanent Role - Join a Global Manufacturer and Distributor - Annual Performance Bonus Full-time Customer Service Specialist required for Global manufacturer and distributor. An exciting opportunity for an experienced Customer Service Specialist to join this multi-national manufacturer and distributor based in Clayton is available. This full-time...

  • Customer Service Specialist

    3 days ago

    Melbourne, Australia AA Appointments Full time

    **CUSTOMER SERVICE SPECIALIST - JAPANESE SPEAKER** **LOCATION: Melbourne VIC** **SALARY PACKAGE: Up to $54K + Super + $$$ Incentives** **ABOUT YOUR NEW EMPLOYER** - Our client is a global organisation with a reputation for providing exceptional service and rewarding their staff - With an increase in business, they are looking for passionate and...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia Commonwealth Bank Full time

    **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and informant during a new deceased...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia Commonwealth Bank Full time

    **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and informant during a new deceased...

  • Customer Service Specialist

    2 months ago

    Melbourne, Australia Commonwealth Bank Full time

    Please note, the start date for this role is _**_13th of May, 2024 _**_where you will complete four weeks of mandatory training in our Collins Street office. _ **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between...

  • Customer Service Specialist

    3 weeks ago

    Melbourne, Australia SMAART Recruitment Full time

    Offers Flexibility, Purpose and Rewarding position, with progression opportunity - Hybrid (2 days in office) - Location: Melbourne CBD - ASAP Start | Monday - Friday | $62,000 + super | Full Time Permanent **Live your values in this purpose-driven role making a difference for people with a disability.** Our client continues to grow as it supports...

  • Customer Service Specialist

    1 day ago

    Melbourne, Australia APM Full time

    About the Role At MyIntegra, Customer Service Specialists are primarily responsible for responding to customer enquires via phone, email, web chat and SMS in a professional, friendly and timely manner. The Customer Service Specialist demonstrates empathy and care, understanding the needs of the customer and is willing to go above and beyond to provide...

  • Customer Service Specialist Specialist

    1 month ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Specialist - Estate Settlement Services - Note we have 6 full-time roles available. - Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week full-time in Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and...

  • Customer Service Specialist Specialist

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Specialist - Estate Settlement Services - Note we have 6 full-time roles available. - Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week full-time in Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and...

  • Customer Service Specialist

    3 weeks ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Permanent / $70k - 85k + Super / East Melbourn / Customer Service Specialist in Telecommunications **Your new company** Hays is proud to partner with a market leader in the telecommunications sector. Located in Melbourne’s Eastern suburbs, this rewound company is seeking a customer service specialist to join their team. We are seeking a highly motivated...

  • Customer Service Specialist

    1 week ago

    Melbourne, Australia Brook Recruitment Full time

    **Central CBD location**: - Fantastic **supportive team culture**: - Career **development, growth and training**: - **Snack bar **and daily **lunch bar **provided **About the company** A vibrant, exciting **Financial Services Firm **have an opportunity for a Customer Service Specialist to join its growing team. This industry leader has been in business...

  • Customer Service Specialist

    3 weeks ago

    Melbourne, Australia Brook Recruitment Pty Full time

    **Temp role** with the opportunity to become permanent - **Central CBD location**: - Fantastic **supportive team culture**: - Career **development, growth and training**: - **Snack bar** and daily **lunch bar **provided **About the company** A vibrant, exciting **Financial Services Firm** have a **TEMP** opportunity for a Customer Service Specialist to...

  • Customer Service Specialist

    4 days ago

    Melbourne, Australia Adecco Full time

    Scoresby location - Permanent position with on site parking - 12% superannuation As past for the Customer Service team, your main role is to service the supply and install contracted customers. The role services builders and communicates directly with their construction teams working in the field, collaborates with the sales team, internal construction team...

  • Customer Service Specialist

    1 day ago

    Melbourne Airport, Australia DSV Full time

    Job Req Number: 73995 Time Type: Part Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Solutions is seeking to hire a skilled and passionate Customer Service Specialist at Tullamarine Site in...