Customer Service Specialist

4 weeks ago

Melbourne, Australia Commonwealth Bank of Australia Full time

Customer Service Specialist

Please note, the start date for this role is **13th of May, 2024** where you will complete four weeks of mandatory training in our Collins Street office.

**See yourself in our team**
Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and

informant during a new deceased notification process; and assisting callers on existing estate matters.

Our customer value proposition is 'Simply and Safely Meeting Our Customer's Needs-Brilliant When It Matters'. As an Estate, Settlement and Support Specialist you are expected to bring these words to life by providing high levels of empathy and emotional intelligence during interactions whilst adapting communication style to different demographics and stakeholders.

**About you**
You will have demonstrated experience working with vulnerable individuals, with the ability to help them navigate a difficult situation. Empathy is one of your greatest strengths, equipping you with the ability to successfully handle challenging conversations and deliver empathetic customer service, each and every interaction. Compassion is key, your kind and caring nature drives you to help others, making you successful as an Estate Settlement and Support Specialist.

**Do work that matters**
Our Estate Settlement and Support Specialists are a critical support function for our customers who are going through a difficult situation involving the loss of a loved one. Our consultants provide customers peace of mind and provide solutions to complex situations where a high level of empathy and strong service is at its core. The team deals with a multitude of challenging calls where your empathy, support and guidance for our customers is crucial.

Other core responsibilities include:

- Provide a high level of empathy and emotional intelligence during interactions
- Support internal and external customers with solutions to a wide range of complex banking enquiries and complaints
- Evidence an ability for analytic problem solving
- Deliver exemplary customer service at all times aligned to SOP's and quality standards
- Triage and escalate enquires for immediate action based on customer need and business requirements
- Achieve or exceed individual and team performance targets
- Develop and maintain strong professional relationships with cross business unit colleagues that support the achievement of broader team goals and objectives

**Hybrid Working**

If working from home you will need to supply the following (at your own cost);
- Strong internet connection
- Ergonomic desk and chair
- Private area
- 2 monitors
- Keyboard
- Docking station

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 01/05/2024

Job ID REQ208447

  • Customer Service Specialist Specialist

    5 days ago

    Melbourne, Victoria, Australia https:www.bebeejoin Full time

    Customer Service Specialist Specialist - Melbourne, Australia - Commonwealth Bank of AustraliaNote we have 6 fulltime roles available.Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office. DescriptionCustomer Service Specialist Specialist -...

  • Customer Service Specialist Specialist

    5 days ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Specialist - Estate Settlement Services Note we have 6 fulltime roles available. Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office.See yourself in our teamContact Services, Estate Settlement and Support are...

  • Customer Service Specialist

    3 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and informant...

  • Customer Service Specialist

    2 months ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Please note, the start date for this role is **13th of May, 2024** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as...

  • Customer Service Specialist

    3 days ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Please note, the start date for this role is **13th of May, 2024** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Please note, the start date for this role is **8th of July** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the...

  • Customer Service Specialist

    2 months ago

    Melbourne, Australia Veritas Recruitment Full time

    Full time Permanent Role - Join a Global Manufacturer and Distributor - Annual Performance Bonus Full-time Customer Service Specialist required for Global manufacturer and distributor. An exciting opportunity for an experienced Customer Service Specialist to join this multi-national manufacturer and distributor based in Clayton is available. This full-time...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia Veritas Recruitment Full time

    Full time Permanent Role - Join a Global Manufacturer and Distributor - Annual Performance Bonus Full-time Customer Service Specialist required for Global manufacturer and distributor. An exciting opportunity for an experienced Customer Service Specialist to join this multi-national manufacturer and distributor based in Clayton is available. This full-time...

  • Customer Service Specialist

    7 days ago

    Melbourne, Australia TROOCOO Pty Ltd Full time

    National company with ongoing support and training - A federal Government Department servicing Australians - Full time or Part time contract available Exciting new **Customer Service** opportunity within a leading national organisation. Would you describe yourself as positive, eager to learn and maintaining strong customer service abilities? Do you feel you...

  • Customer Service Specialist

    5 days ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

    Customer Service SpecialistPlease note, the start date for this role is 8th of July where you will complete four weeks of mandatory training in our Collins Street office.See yourself in our teamContact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface...

  • Customer Service Specialist

    5 days ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

    Customer Service SpecialistPlease note, the start date for this role is 13th of May, 2024 where you will complete four weeks of mandatory training in our Collins Street office.See yourself in our teamContact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface...

  • Customer Service Specialist

    3 weeks ago

    Melbourne, Australia Commonwealth Bank Full time

    **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and informant during a new deceased...

  • Customer Service Specialist

    3 weeks ago

    Melbourne, Australia Commonwealth Bank Full time

    **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and informant during a new deceased...

  • Customer Service Specialist

    5 days ago

    Melbourne, Australia Commonwealth Bank Full time

    Please note, the start date for this role is _**_13th of May, 2024 _**_where you will complete four weeks of mandatory training in our Collins Street office. _ **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia AA Appointments Full time

    **CUSTOMER SERVICE SPECIALIST - JAPANESE SPEAKER** **LOCATION: Melbourne VIC** **SALARY PACKAGE: Up to $54K + Super + $$$ Incentives** **ABOUT YOUR NEW EMPLOYER** - Our client is a global organisation with a reputation for providing exceptional service and rewarding their staff - With an increase in business, they are looking for passionate and...

  • Customer Service Specialist

    4 weeks ago

    Melbourne, Australia SMAART Recruitment Full time

    Offers Flexibility, Purpose and Rewarding position, with progression opportunity - Hybrid (2 days in office) - Location: Melbourne CBD - ASAP Start | Monday - Friday | $62,000 + super | Full Time Permanent **Live your values in this purpose-driven role making a difference for people with a disability.** Our client continues to grow as it supports...

  • Customer Service Specialist

    14 hours ago

    Melbourne, Australia SMAART Recruitment Full time

    Offers Flexibility, Purpose and Rewarding position, with progression opportunity - Hybrid (2 days in office) - Location: Melbourne CBD - ASAP Start | Monday - Friday | $62,000 + super | Full Time Permanent **Live your values in this purpose-driven role making a difference for people with a disability.** Our client continues to grow as it supports...

  • Customer Service Specialist

    5 days ago

    Melbourne, Victoria, Australia Commonwealth Bank Full time

    See yourself in our teamContact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch andinformant during a new deceased notification...

  • Customer Service Specialist

    5 days ago

    Melbourne, Victoria, Australia APM Full time

    About the Role At MyIntegra, Customer Service Specialists are primarily responsible for responding to customer enquires via phone, email, web chat and SMS in a professional, friendly and timely manner. The Customer Service Specialist demonstrates empathy and care, understanding the needs of the customer and is willing to go above and beyond to provide...

  • Customer Service Specialist

    1 week ago

    Melbourne, Australia APM Full time

    About the Role At MyIntegra, Customer Service Specialists are primarily responsible for responding to customer enquires via phone, email, web chat and SMS in a professional, friendly and timely manner. The Customer Service Specialist demonstrates empathy and care, understanding the needs of the customer and is willing to go above and beyond to provide...