Cbo Engagement

**About Bupa Asia Pacific**

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

**About the role**:
Reporting to the Head of Wellbeing, Engagement & Reward, the role of the Customer and Business Operations (CBO) Engagement and Reward Partner is to design, develop and deliver an annual CBO Engagement and Reward strategy and incentive program that links to strong business performance and helps to create and promote a dynamic culture centred around the Bupa 3x6 strategy, and Bupa’s values of helping people live longer, healthier, and happier lives.

This is a Permanent Full-Time position and can be based at home anywhere Australia-wide with the option of working at any of our Bupa offices.

**How will I help?**

Key accountabilities include:

- Continually monitor and review the reward and engagement plan for its ongoing relevance and ability to deliver on key business outcomes, and modify and adapt the program as required
- Play a key role in employee retention and performance by driving the development and execution of an annual engagement and reward strategy and plan, with a focus on contributing to a high performing individual and team culture, enabling periods of significant change and supporting the successful uptake of key business initiatives
- Design and implement engagement and reward programs to promote and celebrate Bupa values and behaviours and fair and reasonable customer outcomes
- Identify and assess risks and issues relevant to the reward and engagement functions of CBO, implement controls and provide solutions as appropriate.
- Ensure that customer survey data from internal systems are reviewed and acted upon, and add valuable insights and input into processes and decision making across CBO teams
- Ensure that the engagement and reward programs are aligned to and enhance Bupa’s overarching culture, people and customer strategies and all corresponding business unit and market unit initiatives.
- Contribute to a high performing team and drive accountability by setting expectations and ambitious goals, providing feedback and coaching to develop people to deliver against goals and expectations

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

**What do I need?**
- Tertiary or appropriate equivalent business qualifications and/or experience
- Demonstrated high level ability to scope, plan and deliver strategic engagement and reward initiatives to improve workforce and organisational effectiveness and performance outcomes
- Ability to work across teams to embed a range of initiatives designed to ensure a strong culture and alignment to Bupa’s Employee Value Proposition
- Excellent communication and interpersonal skills with experience in building effective business relationships through demonstrated networking and influencing capabilities
- Ability to think strategically and translate into action with strong end to end program and project management skills
- High level of commercial acumen with a knowledge of how to align employee behaviour with business outcomes
- Demonstrated ability to be agile and adaptable, and lead teams through ambiguity