Aftersales Support Representative

3 weeks ago


Horningsea Park, Australia CEA Full time

Posted: 15/08/2023

Closing Date: 15/09/2023

Job Type: Permanent - Full Time

Location: Horningsea Park

Job Category: Business Development and Sales

**About Us**

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES - Think Safe Act Safe.

CEA are seeking a Aftersales Representative who will assist the Sales, Service and Parts department by supporting customer care On offer is an attractive salary, TOT vehicle, incentive scheme and much more

**Position Purpose**:
This role will support the Sales, Service and Parts departments focusing on after-sales customer care.

**PRINCIPLE ACCOUNTABILITIES**:

- Value add at point of delivery on new equipment by providing a detailed handover to customer
- Customer relations
- growing relationships with the customer base
- Provide support/solutions for customers and liaise with service and parts departments
- Deliver service contracts to new and existing customers
- Gather information as to how we can improve aftersales satisfaction and implement positive changes
- Assist customers with telematics
- Present a professional presence be it verbal and visual.

**ROLE REQUIREMENTS**:

- A technical or mechanical background in related equipment
- Ability to relate to the current market sector
- Ability to represent the company with customers and manufacturer professionally
- Ability to use current electronic mediums and systems within the company
- Excellent written and verbal communication
- Ability to work well in a team environment
- A good understand of WHS procedure

**Desired Skills and Experience**:
**_Benefits:_**
- _An attractive remuneration package commensurate with your experience._
- _TOT Vehicle_
- _Incentive Scheme_
- _A commitment to your ongoing professional development._
- _Employee milestone, reward and recognition programs_
- Access to Private Health Corporate Discounts with HBF
- Employee Benefits Program (Perkbox) - access to discounts from hundreds of brands

**_Why work with us:_**
- _Growing family owned and operated;_
- _Career advancement opportunities, locally & nationally;_
- _Great team with a friendly supportive culture;_
- _Employee assistance and wellbeing program for employees and for members of their household; and_

**_On Offer_**
- _Stable employment_
- _Ongoing training both internal and Factory_
- _Long term career opportunity_



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