Transport Customer Service Officer

2 weeks ago

Hawthorn East, Australia Bunnings Full time

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.

About the role

Internally known as, a Transport Operations Support Coordinator, you will be responsible for providing logistics support and managing day to day administration, including co-ordinating and resolving enquiries and communicating responses in line with service level agreements for the program.

You will have a focus on providing exceptional customer service to our stores, suppliers and carriers. You will provide support to ensure our service offer is being met by providers and assist with financial analysis of accounts, carrier invoice vetting and transaction analysis.

What's involved:

- Ensure carrier compliance with applicable laws and regulations across transportation activities and review safety related incidents to ensure action plans are implemented
- Investigate, resolve queries received from Stores, Suppliers and Carriers within KPI expectations and communicate resolution in a timely manner
- Work closely with State Transport Carrier Operations Leaders to foster and action continuous improvement initiatives
- Identify and optimise transportation costs associated with Carrier services by conducting regular cost analysis and provide recommendations for cost-effective solutions

Who we’re looking for

You will bring experience in transport operations, coupled with well developed administration and organisation skills. You will thrive working in a fast paced environment, where you are able to interact with a wide range of stakeholders both internal and external.

You will have a passion for customer service and a high level of attention to detail with the ability to manage your time effectively to meet deadlines.

You’ll need:

- Demonstrated experience in query triage, resolution and communication ideally across transport or supply chain for example within customer service, call centre or allocation environment
- Demonstrated experience in invoice and accounts payable reconciliation
- Well developed communication skills both written and verbal
- Ability to plan and prioritise own workload effectively
- Understanding of transport legislation and Chain of Responsibility (CoR) would be highly regarded
- Tertiary education in Business or Supply Chain disciplines preferred

We’re here to support you.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:
- Our flexible and informal work environment which helps bring balance between work and home.- Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.- Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.- 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.- The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.

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