Claims Officer

5 months ago

Parramatta, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee- Multiple 12-month fixed term contracts, with full time hours and potential opportunity to extend.- Remote and/or flexible working arrangements out of any of our main offices in Brisbane, Sydney, Newcastle, Adelaide, Darwin, Tasmania, Perth or Canberra.- Make a difference by supporting our customers who have experienced loss or damage to their homes/businesses.

About the opportunity:
At QBE we care about our customers and are there to support them in their time of need Due to the impact of the recent weather events across Australia, we are looking for people to join our team and make a real difference to support our customers who have experienced loss or damage to their homes or business.

If you are a customer service professional, have previous claims or industry experience and want to make a real contribution to supporting people get their lives back together, now is your chance. Join a team who truly care and are there to support you and the community

In this position, you will:
- Be the first point of contact for our customers and brokers who have been impacted and experienced damage or loss during the recent weather events across Australia- Provide a fast and supportive operational and customer service experience for our customers and brokers in their time of need, showcasing our QBEDNA and company values.- Manage new and existing Property claims in a call centre environment in line with set procedures and policies for a prompt and effective outcome.- Foster relationships with customers and both internal and external stakeholders to support the claims process.

Dependent on experience, as a Claims Officer in our National Claims Response Team you will either manage a select part and/or the end-to-end process of claims. Training provided with potential for remote and/or flexible working arrangements out of any of our main offices in Brisbane, Sydney, Newcastle, Adelaide, Darwin, Tasmania, Perth or Canberra.

Your story so far:
To be successful you will have:
- Previous experience in customer service, administration and/or call centre role- Property claims experience high desirable- Strong customer service skills with a highly empathetic approach.- A passion for making a difference and helping people in their time of need.- An engaging and courteous phone manner with the ability to type and talk concurrently.- A resilient and adaptable approach with ability to maintain a calm and professional demeanour.- Strong computer and numeracy skills with the ability to pick up new systems quickly.- An understanding of general insurance and relevant industry legislation and/or previous experience within insurance, claims and industry

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 18 weeks’ gender-equal flexible leave for all new parents, including paid super- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums-
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion- Rank

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