Claims Officer

1 month ago

Parramatta, Australia iCare External Full time

Manage claims and provides the best customer experience to homeowners and protect the Home Building Compensation Fund (HBCF) objectives
- Comprehensive learning and development support
- 35 hour working week, flex leave and 17.5% annual leave loading
- Hybrid working environment, offering a salary of $93,295 + super

**About the Role**

Provide advice and deliver crucial insurance coverage to homeowners in the event a contractor is unable to honour their commitments due to insolvency, death, disappearance or building license suspension. Provides the best customer experience to homeowners and protects Home Building Compensation Fund (HBCF) objectives.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- icare day - access to an extra day’s leave
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a Claims Officer you will:

- Develop strong customer relationships and provide a high level of customer service
- Manage Home Building Compensation Fund (HBCF) claims end to end with adherence to HBCF service standards, company guidelines and delegated authority
- Be responsible for making quality decisions whilst providing outstanding customer service for both homeowners and HBCF
- Work with the team by sharing information, knowledge, and resources to achieve the best possible outcomes for all
- Build and develop external business relationships
- Attend client meetings where applicable
- Achieve monthly efficiency level as designated by management
- Provide accurate and complete information that is consistent and easy to understand including options about any claim, entitlements, obligations and responsibilities.

**Skills & Experience**
- 2 + years’ experience in personal injury, life insurance, workers compensation or Home Warranty working end to end claims management and complex claims
- Understanding of state legislation and regulatory framework.
- Strong level of interpersonal skills with an ability and desire to work as part of a team
- Advanced computer skills (Microsoft Office - Word/ Excel)
- Experience using Guidewire Claim Centre & Industry Qualification - ANZIIF desirable although not essential

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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