Assistant Night Manager
6 months ago
Assistant Night Manager
As the Assistant Night Manager, you will be responsible for engaging with guests from arrival to departure, providing exceptional night-hour services and timely response to guest requests as the main point of contact in the hotel. You will manage the night audit operations to the highest quality, support other departments where required and ensure the team are kept fully aware of overnight activities or feedback from guests so that the guest experience is fully enhanced.
**Why you'll love working for Hilton**
**Unbeatable Team Member Travel Program**:
Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family.
**Generous Discounts**:
Access savings on various products and services within Hilton outlets.
**Comprehensive Training**:
Receive extensive training and unwavering support to excel in your new role.
**Endless Learning**:
Access Hilton University training, offering over 3000 learning programs to foster your growth.
**Limitless Opportunities**:
Explore a wide range of career development paths in the #1 Hospitality Company, as ranked by Great Place to Work.
**What will I be doing?**
As a Night Manager, you are the first point of contact for any general management related queries that arise during the night shift. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:
- Manage and take full responsibility for the hotel in the overnight hours
- Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
- Ensure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
- Ensure that all Guest requests, inquiries and complaints are managed promptly and completely
- Support the Night Auditor with all Front Desk and accounting related duties
- Monitor Guest satisfaction reports and implement actions to improve results
**What are we looking for?**
This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.
We are seeking individuals who share and embody our core values of Hospitality, Integrity Leadership, Teamwork, Ownership and Now. Along with:
- Previous supervisory experience in Front Office within the hotel, leisure or retail sectors
- Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
- Calm, efficient, and able to work well under pressure
- Excellent inter-personal and communication skills
- Excellent leadership and management skills
- Passion for delivering exceptional guest experiences
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Have a degree, diploma, or formal certification in Hotel Management or equivalent
- A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors
**Culture**
At the heart of everything we do lies our vision: "to fill the earth with the light and warmth of hospitality." Our values are not just words on paper; they are the principles that guide our actions. It's our team's collective responsibility to live and breathe these values in every interaction.
-
Assistant Night Manager
6 months ago
Brisbane, Australia Hilton Full timeAs the Assistant Night Manager, you will be responsible for engaging with guests from arrival to departure, providing exceptional night-hour services and timely response to guest requests as the main point of contact in the hotel. You will manage the night audit operations to the highest quality, support other departments where required and ensure the team...
-
Assistant Night Manager
6 months ago
Brisbane, Australia AccorHotel Full time**Company Description** Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated_ _luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s...
-
Assistant Night Fill Manager
1 month ago
Brisbane, Queensland, Australia Woolworths Group Full timeAssistant Night Fill ManagerTo assist the Night Fill Manager in leading, coaching, and supporting the Nightfill team to deliver excellent on-shelf availability and merchandising.Woolworths Group: A Career of OpportunityAt Woolworths Group, we're committed to creating a workplace where our team members feel valued, respected, and empowered. We're proud to be...
-
Night Manager
6 months ago
Brisbane, Australia Grupo Mantra Full timeLocated on the Cairns Esplanade, Mantra Trilogy is one of the largest and busiest in resorts in Cairns, with a mixture of corporate and leisure guests. It offers a choice of rooms and larger apartments and a central location surrounded by shops and restaurants, yet still retains that laid-back tropical atmosphere that the dedicated team who work here...
-
Night Manager
5 months ago
Brisbane, Australia AccorHotel Full time**Company Description** Pullman and Mercure Brisbane King George Square is located in the CBD and is Brisbane’s largest contemporary style hotel, featuring 438 guestrooms, extensive conferencing facilities for up to 1000 people, and several dining outlets including Goldfinch Restaurant and Award Winning Rooftop Bar, Sixteen Antlers. We are 'relentlessly...
-
Night Manager
6 months ago
Brisbane, Australia AccorHotel Full time**Company Description** Pullman and Mercure Brisbane King George Square is located in the CBD and is Brisbane’s largest contemporary style hotel, featuring 438 guestrooms, extensive conferencing facilities for up to 1000 people, and several dining outlets including Goldfinch Restaurant and Award Winning Rooftop Bar, Sixteen Antlers. We are 'relentlessly...
-
Night Manager
1 month ago
Brisbane, Queensland, Australia Grupo Mantra Full timeLocated on the Cairns Esplanade, Mantra Trilogy is one of the largest and busiest resorts in Cairns, with a mixture of corporate and leisure guests. It offers a choice of rooms and larger apartments and a central location surrounded by shops and restaurants, yet still retains that laid-back tropical atmosphere that the dedicated team who work here cultivate...
-
Night Manager
2 weeks ago
Brisbane, Australia AccorHotel Full time**Company Description** Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The...
-
Franchise Hotel
6 months ago
Brisbane, Australia Vignette Collection Full timeThis job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_. **About Us** At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time. You will love...
-
Assistant Night Manager
5 months ago
Brisbane, Australia Crystalbrook Collection Full timeYou consider yourself a Night Owl and like working at night (11 pm-7 am) - You are a problem-solving guru who is quietly confident with numbers. - Work for a company willing to grow your Front Office Career **Crystalbrook Vincent**: Brave, bold and bursting with energy, Crystalbrook Vincent is locally integrated with an environmentally conscious approach,...
-
Night Manager
3 weeks ago
Brisbane, Queensland, Australia Echo Entertainment Group Full timeNight Manager at Echo Entertainment GroupThe Night Manager provides exceptional leadership to the Hotel night shift team, driving team performance and delivering first-class service to our guests.Key Responsibilities:Lead the night shift operations, including team training, development, and performance managementInvestigate guest queries and concerns with a...
-
Night Manager EOI
1 month ago
Brisbane, Queensland, Australia Scape Full timeThe Night Manager RoleThe Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents and the effective management and escalation of incidents.Key ResponsibilitiesConduct nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash...
-
Night Manager
5 months ago
Brisbane, Australia IBIS STYLES Full time**Company Description** Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City (_with some stunning views across the river to Southbank and...
-
Night Operations Manager
1 month ago
Brisbane, Queensland, Australia Echo Entertainment Group Full timeLead the Night Shift TeamThe Night Manager, reporting to the Front Office Manager, is responsible for leading the hotel night shift team. This role involves inspiring the team to deliver first-class service and create memorable guest moments.You will assist the Assistant Front Office Manager in accomplishing the department's goals while nurturing and...
-
Stewarding Supervisor | Waste Manager
2 months ago
Brisbane, Australia Waste Manager Full timeStewarding Supervisor – Waste Manager Are you our next rising star? Join our team as a Stewarding Supervisor – Waste Manager at The Star Brisbane . The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on...
-
Night Manager EOI
4 months ago
Brisbane, Australia Scape Full timeTHE ROLEThe Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective management and escalation of incidents.This role involves working night shifts from 11pm – 7am on a rotating roster.Multiple positions available, both full time permanent and casual.As a...
-
Dynamic Night Operations Manager
2 days ago
Brisbane, Queensland, Australia Accor Full timeLocated in the heart of Brisbane CBD, Pullman and Mercure King George Square is a vibrant 438 room twin towered hotel offering exceptional hospitality to leisure and business travellers.We are currently seeking an experienced Night Manager to join our professional and dynamic Hotel team. As a key member of our Front Office management team, you will play a...
-
Night Foreman
6 months ago
Brisbane, Australia CGC Recruitment Full timeMust have retail experience - Available to work nights - 6+ weeks **About the Company** The company operates predominantly across the Commercial refurb/retail sectors with projects valuing anything up to $3M. **About the Role - Foreman (contract)** Due to a successful national tenders within the commercial space they currently have multiple projects in the...
-
Night Manager
6 months ago
Brisbane, Australia TFE Hotels Full timeAre you willing to embrace the dark side? It’s not what you might think - and, guaranteed, more than you expect - if you’re ready to step up as Night Manager at Adina Apartment Hotel Brisbane Anzac Square. We’re looking for a unique all-rounder and quintessential people person. You’re self-assured and level-headed and you shine when the stars come...
-
Night Operations Manager Position
1 week ago
Brisbane, Queensland, Australia Scape Full timeJob OverviewScape, a leading provider of student accommodation in Australia, is seeking a skilled Night Manager to join their operations team. This role involves ensuring the safety and security of residents and effective management of incidents.Key ResponsibilitiesConducting nightly audits to ensure accuracy of financial transactions, including room charges...