Assistant Night Manager

4 months ago

Brisbane, Australia Hilton Full time

As the Assistant Night Manager, you will be responsible for engaging with guests from arrival to departure, providing exceptional night-hour services and timely response to guest requests as the main point of contact in the hotel. You will manage the night audit operations to the highest quality, support other departments where required and ensure the team are kept fully aware of overnight activities or feedback from guests so that the guest experience is fully enhanced.

**Why you'll love working for Hilton**

**Unbeatable Team Member Travel Program**:
Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family.

**Generous Discounts**:
Access savings on various products and services within Hilton outlets.

**Comprehensive Training**:
Receive extensive training and unwavering support to excel in your new role.

**Endless Learning**:
Access Hilton University training, offering over 3000 learning programs to foster your growth.

**Limitless Opportunities**:
Explore a wide range of career development paths in the #1 Hospitality Company, as ranked by Great Place to Work.

**What will I be doing?**

As a Night Manager, you are the first point of contact for any general management related queries that arise during the night shift. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:

- Manage and take full responsibility for the hotel in the overnight hours
- Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
- Ensure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
- Ensure that all Guest requests, inquiries and complaints are managed promptly and completely
- Support the Night Auditor with all Front Desk and accounting related duties
- Monitor Guest satisfaction reports and implement actions to improve results

**What are we looking for?**

This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.

We are seeking individuals who share and embody our core values of Hospitality, Integrity Leadership, Teamwork, Ownership and Now. Along with:

- Previous supervisory experience in Front Office within the hotel, leisure or retail sectors
- Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
- Calm, efficient, and able to work well under pressure
- Excellent inter-personal and communication skills
- Excellent leadership and management skills
- Passion for delivering exceptional guest experiences

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Have a degree, diploma, or formal certification in Hotel Management or equivalent
- A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors

**Culture**

At the heart of everything we do lies our vision: "to fill the earth with the light and warmth of hospitality." Our values are not just words on paper; they are the principles that guide our actions. It's our team's collective responsibility to live and breathe these values in every interaction.

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