Night Manager

3 weeks ago

Brisbane, Australia AccorHotel Full time

**Company Description**
Pullman and Mercure Brisbane King George Square is located in the CBD and is Brisbane’s largest contemporary style hotel, featuring 438 guestrooms, extensive conferencing facilities for up to 1000 people, and several dining outlets including Goldfinch Restaurant and Award Winning Rooftop Bar, Sixteen Antlers.

We are 'relentlessly guest obsessed' at AccorHotels. Everything we do, we do to help our clients feel welcome and valued, ensuring they have an unforgettable experience.

Are you a night owl looking for a role where you can create meaningful connections with both guests and colleagues?
Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Night Manager, your tasks and responsibilities will consist of, but are not limited to the following:

- Assist with the management of all operational departments
- Management of roster, costings and forecasting
- Professional development of Front Office All Rounders, Night Audit and Night Supervisor team to ensure strong succession planning
- Involvement in and management of setting KPI's for Front Office & guest satisfaction
- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
- Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
- Responsibility for the health and safety of all patrons, guests and staff members.
- Overseeing of whole guest experience from Reservation through to departure.

**Qualifications**
Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to manage your time and can handle juggling numerous tasks at once and have experience in managing large airline crew movements.

You have experience in Opera, Microsoft Word and Outlook. You will hold a Senior First Aid Certificate and an open manual drivers licence. You will be available to work varied shifts from early mornings to late evenings, including weekends, overnight and Public Holidays as per our business demands.
**Additional Information** Benefits**:

- Competitive salary and performance-based bonuses.
- Access to Accor Hotels' employee benefits, including discounted accommodation and food & beverage discounts.
- A supportive and collaborative work environment.
- Opportunities for growth and professional development.

If you're ready to make your mark in the dynamic world of hospitality and help us redefine what it means to stay with Pullman & Mercure King George Square, we invite you to apply. Join us in creating unforgettable experiences and shaping the future of our unique and vibrant brand.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLES

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