Ict Support Technician

2 weeks ago

Brisbane, Australia Eagers Automotive Limited Full time

We are Australia's largest and most dynamic automotive retailer employing over 10,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

**ICT Support Technician**

Reporting to the IT Services Manager, you will be responsible for providing IT support to our dealerships across QLD both remotely and on-site. This role will see you working directly with the existing IT Support team delivering day-to-day IT support in a professional and efficient manner.

**As an ICT Support Technician, you will**:

- Respond to inquiries from users, identify and resolve technical problems or malfunctions with software, hardware, system configurations or network systems.
- Install, configure and maintain hardware components like computers, printers, routers, switches, and peripherals.
- Assist in maintaining and troubleshooting network connections, ensuring connectivity, and resolving network-related issues such as internet connectivity problems or LAN/WAN issues.
- Assist in routine maintenance tasks such as software updates, system checks, and equipment inventory management.

**To be successful in this role, you will need**:

- Tertiary qualifications in information technology, programming or business.
- 3 or more years of experience in a similar role
- Excellent communication skills
- Enthusiasm for working in a tight-knit team
- Excellent time management and an ability to work to deadlines
- The drive to continue learning in the field

**About you**:

- A strong understanding of Aruba, Windows, Windows Server, Office 365 and Ticketing systems is required; experience with Azure and AWS is a plus.
- Excellent customer service skills including in-person and over the phone
- Great problem-diagnosis and solving skills
- A preference (and ability) to work independently.
- A current and valid Driver’s Licence

**In return we offer**:

- Discounted health insurance
- Discounts on employee purchases including finance & insurance options
- Discount for fitness and wellness experiences
- Employee assistance program
- Novated leasing and vehicle subscription offers
- Training and development opportunities
- Eagers Automotive is an Equal Opportunity Employer that_
- encourages applicants of all backgrounds to apply_

**Salary**: $70,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Brisbane, QLD (required)

Ability to Relocate:

- Brisbane, QLD: Relocate before starting work (required)

Work Location: In person

Application Deadline: 29/03/2024

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