Ict Support Officer

2 months ago

Brisbane, Australia Queensland Health Full time

The role This role provides customer focused service delivery management, high level specialist advice and support to ensure ongoing forensic service delivery levels are maintained and optimised to enhance FSQ's forensic services delivery. The role provides on-site and remote technical support, incident management and request fulfilment in multiple technology domains to ensure defined enterprise service levels are met.

**You will**:

- Provide operational support (on-site and remote) to FSQ sites
- Configure/install/monitor/support/manage the ICT environments
- Conduct timely and thorough investigation and diagnosis of incidents and providing remedial action
- Provide excellent customer service and deliver high-quality ICT support by ensuring standards and procedures are adhered to and identifying improvement opportunities

The successful person
- Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments
- Proven experience in delivering high quality ICT support to clients, with emphasis on managing workloads, prioritising tasks and working unsupervised
- Demonstrated analytical, conceptual and problem-solving skills
- Experience in assessment and evaluation of technical requirements within a complex IM/ICT environment
- Demonstrated ability to identify and resolve ICT related problems within defined SLAs
- Well-developed interpersonal, written and oral communication skills and the ability to negotiate, advise, influence and work collaboratively
- Personal resilience and adaptability

About usLocated at Coopers Plains, FSQ operates specialised Forensic Biology, Forensic Chemistry and Forensic Operations functions that provides forensic services and expert advice to the Queensland Police Service (QPS) and the Coroner's Court of Queensland.
Forensic Chemistry provides testing evidence examination and reporting, oil spill comparisons and illicit drug analysis. It also performs commercial testing for hemp growers, councils, commercial cleaning companies, landlords and real estate agents.
Forensic Biology provides analytical and advisory services principally to the Queensland Police Service in the areas of evidence recovery, DNA analysis and result interpretation culminating in expert advice and evidence.
Please note that proposed legislative and structural changes may result in Forensic Science Queensland being moved to another agency within Queensland Public Sector.

**Benefits**:

- A fast-paced, challenging and supportive environment
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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