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Customer Service Representative

4 months ago

Adelaide Region SA, Australia Recruit19 Full time

Exciting role within a well-established freight forwarding company
- Botany location with onsite parking
- Great team culture

**You are** a customer service specialist with fantastic communication skills. You have a ‘can do’ attitude and gain satisfaction from solving customer problems. You are great with computers and have great attention to detail. If this sounds like you then we’d love to chat.

**About our client**:
Our client is an Australian owned freight forwarding company who provides international air and sea service. They pride themselves on providing excellent customer service and ensuring a friendly work environment for all staff.

**Key responsibilities**:
Reporting to the Operations Manager, you will be responsible for ensuring customer enquiries are managed effectively and efficiently.

**Responsibilities include**:

- Manage and deliver excellent customer service to a portfolio of clients
- Manage import and export sea operations using CargoWise
- Arrange bookings with shipping lines ensuring shipments are executed in the most cost/time efficient manner
- Monitor and update shipment status reports
- Respond to queries from overseas offices, suppliers and clients
- Support the sales and management team
- Other duties as required by the Branch Manager

**Skills and experience**:

- Customer service experience in freight forwarding
- Import air and sea operations experience
- Export air and sea operations experience, not essential
- Strong attention to detail
- High level of computer literacy and experience in using CargoWise 1 software
- Ability to liaise effectively with clients, suppliers, agents, staff and all stakeholders
- Excellent verbal and written communications skills

**On offer**:

- Flexible work arrangements between office and home
- Opportunity to work with an industry leading company
- Supportive team culture
- Recruit19 is a specialist recruiter to the Supply Chain, Shipping, Freight Forwarding, IT, Real Estate and Construction industries._