Customer Service Representative
2 weeks ago
Work-life balance: Leave work at work... no weekends either
- Incentives Weekly, Monthly and quarterly Bonuses
- Free counselling for you and your family via our Employee Assistance Program
Are you passionate about making a difference in people's lives? Do you excel at providing exceptional customer service?
Our client is a leading provider of hearing healthcare solutions dedicated to improving the quality of life for individuals with hearing impairments.
We are seeking a dedicated and compassionate Customer Service Representative to join our team.
**What’s in it for you?**
- Work-life balance: Leave work at work... no weekends either
- Incentives Weekly, Monthly and quarterly Bonuses
- Access to My Reward discounts
- Free counselling for you and your family via our Employee Assistance Program
- Ongoing training and support to set you up for success
- Career progression opportunities
- Be part of a social culture (drinks, sausage sizzles, book club and more)
**The role**
This full-time permanent role will see you working at their Parkside location on a rotating roster from 6am - 8pm across AUS and NZ time zones. Some of the duties involved will include:
- Reach out to the community and make a meaningful impact by helping individuals overcome hearing challenges.
- Offer complimentary health services to eligible customers
- Educate customers on the importance of hearing health
- Liaise with clinics and customers to schedule appointments
***
**Requirements**:
- Clear Communication skills with a professional and friendly phone manner
- empathy and genuine desire to help people improve their quality of life
- Goal driven and able to work under KPI’s and targets
- Previous experience in Customer service: whether that's call centre, retail or hospitality.
- A positive and resilient attitude, with the ability to pick up systems and processes quickly
If you are passionate about providing exceptional customer service and have the experience to excel in this role, please submit your resume for consideration.
For a confidential chat, call
**Hollie **at SMAART on
**08 8232 6008.
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