Insurance Administrator

2 weeks ago

Wollongong, Australia Mercer Full time

**Insurance Administrator**

**What can you expect?**
- We have an opportunity available for a highly organised customer focused Insurance Administrator to manage insurance claims in accordance with legislation, rules and agreed service standards for superannuation schemes administered by Mercer Administration Services.
- The Insurance Administrator will provide expertise and ensure responsive, accurate and empathetic customer service to all internal and external contacts.

**What is in it for you?**

At Mercer, we recognise that our most important asset is our people. We offer a great team environment with energetic and supportive colleagues as well as programs that support career development to support and nurture you with every opportunity to reach your full potential.

We recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering a range of health, wealth and lifestyle benefits which include:

- Employee Assistance Program.
- Flexible working arrangements.
- Community Volunteer Leave.

**We will count on you to**:

- Provide claimants with courteous, prompt and sensitive customer service, displaying empathy and working towards providing solutions in accordance with all relevant service level agreements.
- Generate and review claims reports of high complexity to ensure accurate records are produced and distributed.
- Distribute new claims notifications and updates to the team in order to ensure information shared is consistent and clear.
- File incoming documentation from clients and underwriters, and provide guidance and feedback to colleagues to keep documentation organised.
- Track receipt of documentation by mail or phone to ensure operational excellence and to maintain ongoing and professional communication with insurers, clients, and underwriters to ensure that client and insurer-related materials are catalogued, distributed, and readily available to the team.

**What you need to have**:

- Experience within a high volume customer service environment.
- Case management experience, ideally obtained within the insurance industry.
- Understanding of legislation, regulations and standards relating to superannuation.

**What makes you stand out?**
- Minimum of RG146, with completion of the Insurance module (as part of Diploma of Financial Services or Superannuation) would be well regarded.

**About Mercer**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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