![UniSuper](https://media.trabajo.org/img/noimg.jpg)
Manager, Workforce Optimisation
4 weeks ago
**About US**
Are you ready to take on new challenges, drive excellence and shape UniSuper’s success? Join UniSuper as a leader and empower your team within an industry-leading culture, driving simplification and performance.
The Member and Advice (M&A) business unit brings together all customer facing teams with the ambition to deliver a consistently high-quality end to end service and advice experience.
This role is accountable for maximising the operational agility and productivity of the Member & Advice workforce in order to service our members effectively and provide exceptional outcomes.
**The role**
Within our Member & Advice division this position sits within the Enablement & Business Management function where you will lead an engaged, collaborative, and innovative team and will drive cross-skilling efforts to eliminate single-point sensitivity, ensuring bench depth and career growth.
In this critical role, you will be responsible for developing precise workforce forecasting models across short, medium, and long terms, as well as overseeing capacity and resource planning.
You’ll also champion best practice in workforce management strategies and leverage data insights to bring to life continuous improvements, enhance efficiencies and reduce costs.
In addition, your key responsibilities include:
**Workforce Planning**:
- Collaborate with M&A leadership and various business units to create an effective staffing strategy
- Develop precise forecasts for near-term hiring needs and assess the necessary skills for new employees
- Translate complex workforce data into actionable insights tailored for different audiences
- Monitor, review, and report on resource allocation and deployment to identify areas of risk
**Workplace Optimisation**
- Develop a comprehensive workforce plan considering people and capabilities as well as regularly review and identify opportunities for workforce optimization
- Provide recommendations to the M&A leadership team on achieving efficiencies and cost savings within the workforce
**Data Insights**:
- Develop effective business intelligence strategies and analytics solutions
- Boost customer and employee productivity through data-driven approaches
- Communicate and track key performance metrics across departments
- Create management reports for senior leadership decision-making
**About You**
We’re seeking a seasoned Workforce Planning Manager who brings a wealth of expertise to the table. Your track record should include successfully building and implementing workforce management plans. Whether you’ve fine-tuned existing strategies or created them from scratch, your hands-on experience is crucial.
We are looking for someone with a forward-thinking mindset with keen insight—an individual who can spot opportunities for improvement and drive positive change.
Your ability to stay outcome-focused and chart the path toward success is essential and as a thought leader in workforce planning, you’ll help shape our future by planning strategically and ensuring alignment with our organisational goals.
In addition, your strong influencing skills and ability to respectfully challenge where required will be key in fostering collaboration and driving results.
Key technical skills required:
- Experience working with call centres utilising Genesys Cloud CX and/or Workforce Management software tools
- Proficient in business intelligence tools, software, and dashboards
- Relevant qualifications in Business, Data & Reporting
UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:
- A personal development budget of $1500 to support employees in their professional growth.
- Exceptional parental leave to support employees in balancing their work and family responsibilities.
- Mental physical and financial well-being initiatives
-
Workforce Optimisation Manager
3 weeks ago
Melbourne, Australia Australian Unity Full time**Your opportunity** Australian Unity is excited and proud to be partnering with Beyond Blue to deliver the Beyond Blue Support Services to all Australians in need. The Beyond Blue Support Service is a 24/7 omnichannel brief intervention and information service that aims to be an accessible source of support for the mental health and wellbeing for all...
-
Workforce Optimisation Manager
2 weeks ago
Melbourne, Victoria, Australia Australian Unity Full timeWhat makes us, usEstablished in 1840, we're Australia's first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we've grown to a company of more than 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the...
-
Workforce Optimisation Specialist
4 weeks ago
Melbourne, Australia Country Road Group Full time**Job no**: 994556 **Work type**: Full-Time **Location**: Melbourne - CBD & Inner **Categories**: Administration, Human Resources **_We have an exciting opportunity to join our workforce optimisation team on a 12 -month contract. You will gain exposure to multiple business units while contributing to overall operational performance and...
-
Manager, Workforce Optimisation
2 weeks ago
Melbourne, Victoria, Australia UniSuper Full timeAbout USAre you ready to take on new challenges, drive excellence and shape UniSuper's success? Join UniSuper as a leader and empower your team within an industry-leading culture, driving simplification and performance.The Member and Advice (M&A) business unit brings together all customer facing teams with the ambition to deliver a consistently high-quality...
-
Workforce Optimisation Specialist
2 weeks ago
Melbourne, Victoria, Australia Country Road Group Full timeAn exciting opportunity to join our workforce optimisation team and gain exposure to multiple business units while contributing to overall business performance and improvement._Your role as Workforce Optimisation Specialist will support the operation of our internal workforce management platform, which is utilized by our retail operations and customer...
-
Workforce Optimisation Specialist
2 weeks ago
Melbourne, Victoria, Australia Country Road Group Full timeJob no: 994556Work type: Full-TimeLocation: Melbourne - CBD & InnerCategories: Administration, Human Resources_We have an exciting opportunity to join our workforce optimisation team on a 12 -month contract. You will gain exposure to multiple business units while contributing to overall operational performance and improvement._Your role as Workforce...
-
Melbourne, Australia Aware Super Full time**Could you be super helpful?** As one of Australia’s largest profit-for-members superannuation funds, we always remember whose money it is and whose future we’re looking after. Our 1.1m+ members. These are the people who inspire what we do and how we do it, every day. And we walk our talk, inside as well as out. That care and inclusion, and a focus on...
-
Service Optimiser
4 weeks ago
Melbourne, Australia nbn™ Full timeJob Expectations A fantastic opportunity at nbn, Australia’s largest infrastructure project, as a Service Optimiser. You will be reporting to the Workflow Delivery Manager where you will be responsible for taking the capacity plan and producing an optimal work order schedule for the on-the-day teams to execute along with the field workforce. The Service...
-
Service Optimiser
2 weeks ago
Melbourne, Victoria, Australia nbn™ Full timeJob ExpectationsA fantastic opportunity at nbn, Australia's largest infrastructure project, as a Service Optimiser. You will be reporting to the Workflow Delivery Manager where you will be responsible for taking the capacity plan and producing an optimal work order schedule for the on-the-day teams to execute along with the field workforce.The Service...
-
Workforce Manager
2 weeks ago
Melbourne, Victoria, Australia Bupa Full timeAbout Bupa Asia PacificFrom aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we're all in it together - 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges of the healthcare world take us.Where are we heading?We set a global ambition to...
-
Workforce Management Lead
4 weeks ago
Melbourne, Australia Transurban Full timeWorking at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a Workforce Management Lead...
-
Workforce Strategy Manager
4 days ago
Melbourne, Australia Bupa Full time**About Bupa Asia Pacific** From aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we’re all in it together - 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges of the healthcare world take us. **Where are we heading?** We set a...
-
Ofc Operations
3 weeks ago
Melbourne, Australia Country Road Group Full time**Job no**: 994825 **Work type**: Full-Time **Location**: Melbourne - North, Melbourne - West **Categories**: Warehouse/Fulfilment, Operations **The Opportunity** - As the Optimisation & Operations Manager you will be responsible for the day - to - day operation of the Country Road Group Omni-channel Fulfilment centre site. You will ensure service and...
-
Revenue Optimisation Manager
2 weeks ago
Melbourne, Australia Alfred Health Full time**Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Permanent Full Time - 80 Hours + ADO**: - ** Managers and Administrative...
-
Workforce Strategy Manager
3 months ago
Melbourne, Australia Dental Corporation Full timeAbout Bupa Asia Pacific From aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we’re all in it together – 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges of the healthcare world take us. Where are we heading? We set a global...
-
Workforce Strategy Manager
4 weeks ago
Melbourne, Australia Dental Corporation Full timeAbout Bupa Asia Pacific From aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we’re all in it together – 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges of the healthcare world take us. Where are we heading? We set a global...
-
Manager, Partner Optimisation
2 months ago
Melbourne, Australia AIG Full time#LI-JC1 Who we are We are a leading global insurance organisation with operations in approximately 70 countries and jurisdictions. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services. These diverse offerings include products and services that help businesses and...
-
Manager, Partner Optimisation
4 weeks ago
Melbourne, Australia AIG Full time#LI-JC1 Who we are We are a leading global insurance organisation with operations in approximately 70 countries and jurisdictions. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services. These diverse offerings include products and services that help businesses and...
-
Manager, Partner Optimisation
2 weeks ago
Melbourne, Victoria, Australia AIG Full time#LI-JC1Who we areWe are a leading global insurance organisation with operations in approximately 70 countries and jurisdictions. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services. These diverse offerings include products and services that help businesses and individuals...
-
Workforce Strategy Manager
2 weeks ago
Melbourne, Victoria, Australia Bupa Dental Care Full timePosted 17/11/2023Job Number 26311Full/Part Full TimePosting End Date 01/12/2023About Bupa Asia PacificFrom aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we're all in it together - 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges...