Manager, Partner Optimisation

5 months ago

Melbourne, Australia AIG Full time

#LI-JC1

Who we are

We are a leading global insurance organisation with operations in approximately 70 countries and jurisdictions. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty.

We’re also committed to making a positive difference for our people and in the communities where we work and live. It’s why we seek to offer what matters to our ever-diversifying team - like flexible and creative work environments, professional growth opportunities and forums to advocate for one another and incite change. We encourage employees to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off program.

Get to know the business

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating in Australia for more than 60 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

About the role

The Manager of Partner Optimisation will harness their strategic, creative, marketing, analytic and relational skills to create unparalleled customer experiences in collaboration with major brand partners.

What you need to know

**The Manager of Partner Optimisation will**:
Lead a marketing optimisation program that delivers the ideal, personalised travel insurance offer to each customer on the purchase paths of important business partners.
Drive the data scientists, user experience designers, content managers, graphic designers and project managers within AIG Travel’s global Rapid Learning Lab® team to deliver the right trip insurance offer at the right place at the right time.
Develop digital marketing optimisation strategy by fusing strong understanding of the Australian market with insights gained by performing business analysis on customer data.
Use creative design, copywriting and digital marketing expertise to ideate content based on an insight-driven understanding of customers and audience segments.
Confidently communicate complex concepts with clarity, such as translating complex data science insights for a non-technical audience.
Engineer and implement robust processes, protocols, and capacity for rapid creative content generation, quality assurance and flawless execution of optimisation programs.
Ensure all optimisation activities comply with AIG and business partner legal, compliance, brand and accessibility requirements.

**What we’re looking for**:
10+ years of relevant work experience.
Self-starter with entrepreneurial mindset who thrives with ambiguity.
Familiarity with optimisation test-and-learn tools and principles, experimental design, multivariate and A/B optimisation testing.
Strong background in content creation, copywriting, and art direction.
High comfort with communicating with technical co-workers including IT development and data science.
Proven project management experience in a multi-disciplinary, global environment.
Ability to build strong relationships and work collaboratively with a broad set of internal and external stakeholders, including senior executives, across disparate time zones.
Experience in web production/product management, with good understanding of UI, UX and accessibility principles.
Exceptional organisational, presentation, and communication skills - both verbal and written; advanced user of Microsoft PowerPoint, Word and Excel.
High degree of integrity, reinforcing our culture of risk management and protecting the customer.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

**Functional Area**:
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