Workforce Planning Manager

4 months ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 74508
**Department**: AR Governance and Operation Excellence
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Workforce Planning Manager in our ANZ Plus Coaching team, you’ll play a key role in determining the strategic workforce planning initiatives, optimizing our coaching workforce to ensure service level and efficiency goals are achieved.
The Workforce Planning Manager will also ensure we are delivering the best customer experience by supporting the placement of our Coaches as we scale the ANZ Plus proposition and grow.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Work Hours**: Full time
What will your day look like?
**This role is accountable for**:
Workforce Planning Strategy
Demand Forecasting & Supply Management
Optimization of Customer Experience
Staff Placement and Workflow
Performance
Establish key performance indicators (KPIs) to measure the effectiveness of workforce planning initiatives. Regularly monitor and analyse performance data to identify trends and areas for improvement.
Achieve workforce KPIs including occupancy, adherence to rosters, response times, shrinkage, and adjustments.
Foster a culture of data-driven decision making. Consistently achieve service level performance by providing key partners with accurate, timely, and actionable insights to support both strategic and tactical plans.
Stakeholder Engagement
Compliance and Risk Management
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong leadership skills with the ability to motivate and inspire teams to achieve performance goals and deliver exceptional customer service
Strong experience in workforce planning and optimisation or contact centre operations, preferably focused on resource management and real-time operations preferably in the banking, telco or financial services industry
In-depth understanding of digital banking operations, including knowledge of digital channels, payment systems, and online security protocols
Experience in implementing workforce planning programs and administering WFM platforms (Calabrio/NICE/Google)
Excellent communication skills with the ability to interact effectively with stakeholders at all levels, both internally and externally
Sound decision-making abilities with a strategic mindset and a track record of driving operational efficiency and process improvements
Bachelor’s degree in Commerce, Human Resources, Operations, Finance or a related field will be highly regarded
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
27/09/2024, 11.59pm, (Melbourne Australia)

  • Workforce Planning Manager

    2 weeks ago

    Melbourne, Australia Gallagher Full time

    **About the Role** As a workforce planning manager, you will manage workforce data for the Victorian Operation, coordinate onboarding and offboarding timing and activities, and support teams with workforce management and planning to maximize Gallagher Bassett’s Performance. **Your responsibilities will include**: - Managing day to day workforce data for...

  • Workforce Planning Manager

    9 months ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Workforce Planning Manager

    2 weeks ago

    Melbourne, Australia Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by**: Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a **GTM Workforce Planning Manager** to join our Revenue Operations team in APAC. You will bringing together the GTM business strategy and aligning this with our people and team...

  • Workforce Planning

    7 months ago

    Melbourne, Australia Melbourne & Olympic Parks Full time

    **ABOUT THE ROLE** We have an exciting new opportunity for a Workforce Planning & Development Manager to join our People & Culture team. Reporting to the Director of People & Culture, responsible for the planning, leadership, development and effectiveness of our event delivery workforce. **We believe people are the key to our growth and success.** Our...

  • Workforce Planning Lead

    7 days ago

    Melbourne, Australia The Royal Women's Hospital Full time

    Location: Melbourne | Northern Metropolitan Job type: Not provided Organisation: The Royal Women's Hospital **Salary**: Salary not specified Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, Information Management Reference: 25186 - **Key strategic position**: - ** Full...

  • Workforce Planning Lead

    4 days ago

    Melbourne, Australia D'Arcy Weil Full time

    Develop and implement workforce planning strategies. - Collaborate with HR, finance, and operations departments. - Foster a diverse and inclusive work environment for professional growth. Our client is at the forefront of the cosmetics and beauty industry, offering a diverse range of high-quality, innovative, and accessible beauty products worldwide. With a...

  • Workforce Planning Specialist

    2 weeks ago

    Melbourne, Australia HOBAN Recruitment Full time

    **About the role** A leader in the university sector, the Student Support Contact Centre is responsible for delivering high-quality, customer-focused frontline administrative services to students at the University. It provides these frontline services in partnership with a wide range of business units from across the university. Services provided include...

  • Workforce Planning

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Take on a new challenge at a energy infrastructure based in Melbourne CBD - 12 month FTC $120K-125K base **Your new company** An exciting, commercially focused private sector company with offices in Southbank are looking for an experienced and enthusiastic Workforce lanner to join their hard working, collaborative team. **Your new role** Joining a team of...

  • Workforce Planning Expert

    4 weeks ago

    Melbourne, Victoria, Australia MECCA Full time

    This is a unique opportunity to join MECCA, one of the leading companies in Australia, as a Workforce Planning Administrator. With an amazing team and rapid growth, you will play a key role in shaping the future of workforce management.We are looking for a detail-oriented and solutions-focused individual to administer workforce management processes via UKG...

  • Workforce Planning Administrator

    2 weeks ago

    Melbourne, Australia Link Group Full time

    **Overview** The Workforce Planning Administrator role is responsible for administration functions within the broader Workforce Planning team. The primary focus is to support the financial reconciliation of all APAC Operations temporary staff costs which includes responsibilities for maintaining up to date FTE workforce reports and reconciling and...

  • Workforce Planning Lead

    7 months ago

    Melbourne, Australia Sportsbet Full time

    **Workforce Planning Lead** If you are passionate about Customer Operations and Workforce Management then we have the perfect opportunity for you! This role will allow you to showcase your WFM and analytical skills, while providing exceptional value to multiple teams and channels across Sportsbet. - Be part of one of the most innovative companies in...

  • Analyst - Workforce Planning

    2 months ago

    Melbourne, Australia Origin Energy Full time

    Empower employees with user-friendly, impactful HR content tools. - Shape Origin's digital P&C experience with innovative content solutions. - Permanent position | Hybrid working available| CBD based **Delivering good energy starts from within** It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our...

  • Workforce Planning Lead

    1 week ago

    Melbourne, Australia Tandem Partners Full time

    With over $20bn infrastructure assets across Australia, this is a diverse and multi-faceted ASX listed business. With a growing team footprint across Australia covering many different projects and professions, a strategic workforce plan is essential to ensure continued effectiveness for customers and commercial outcomes. Reporting to the Head of Talent...

  • Workforce Planning Lead

    1 week ago

    Melbourne, Australia Tandem Partners Full time

    Lead a team - Strategic focus - 12 months FTC - Circa $170k With over $20bn infrastructure assets across Australia, this is a diverse and multi-faceted ASX listed business. With a growing team footprint across Australia covering many different projects and professions, a strategic workforce plan is essential to ensure continued effectiveness for customers...

  • Consultant, Strategic Workforce Planning

    3 months ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - Make an impact to NAB’s Customers and Colleagues - Join a team that’s helping to shape NAB’s future. - More than a career, be part of a start-up environment. In this newly created role of Consultant, Strategic Workforce Planning you will play a key role in supporting the Strategic...

  • Medical Workforce Strategy and Planning Manager

    4 days ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Human Resources Reference: 61833 **Are you**: - an experienced medical workforce administrator with a strategic mind? - an excellent communicator and collaborator with strong influencing...

  • Advisor Workforce Planning

    2 weeks ago

    Melbourne, Australia Ambulance Victoria Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Ambulance Victoria **Salary**: $97,609 - $122,156 Occupation: Human Resources Reference: AV/1689426 Ambulance Victoria's (AV) mission is to improve the health of our community by delivering innovative, high quality ambulance services. AV is seeking an experienced Advisor...

  • Administrator - Workforce Planning

    2 weeks ago

    Melbourne, Australia ALG Full time

    Workforce Planning - Attractive Salary Package - Full working rights in Australia ALG requires an Administrator to work with an airline based at Melbourne Airport. **The position**: The role will be working core hours Monday to Friday based at the engineering facility with the following roles and responsibilities: - Provision of daily administrative tasks...

  • Workforce Planning and Governance Lead

    8 months ago

    Melbourne, Australia nbn™ Full time

    Job Expectations A fantastic permanent opportunity has presented itself for a Workforce Planning and Governance Lead reporting to the Workforce Planning and Governance Team Lead where you will join the pillar within Customer and Network Services (CNS), in Operations. A bit about your role This is an integral role that works across teams to drive efficient...

  • Workforce Planning Advisor, Workforce Strategy

    2 weeks ago

    Melbourne City Centre, Australia Department of Health Full time

    ***: The Workforce Planning Advisor is a key member of the Workforce Strategy and Reform team. The Workforce Strategy and Reform team has overall responsibility for the development of a long-term whole of health workforce strategy and lead multi-disciplinary workforce projects in new areas. We are looking for an experienced Workforce Planning Advisor to...