Customer Success Executive

5 days ago


Richmond, Australia foodifox Full time

Customer Success Executive (CSE)

About Us:
Foodifox is an early-stage start-up going places. We have advanced technology systems to create an unparalleled, contactless, convenient food delivery solution. We collaborate with food delivery platforms, restaurants, cafes and passionate cooks and deliver their unique recipes ordered via our app to our state-of-the-art thermal locker. We are the 'locker people' with unparalleled technology to deliver a workplace, learning centre and residential solution.

We are looking for a Customer Success Executive to build deep relationships with customers by handholding them throughout the user journey.

What you'll be doing:
1. Launch new sites and run new user online/offline onboarding promotions.

2. Developing and executing sales strategies, monitoring performance, and reporting

3. Demonstrating the product (meals/service) highlights to existing user

4. Evaluates and analyses Customer Needs

5. Mapping customer success journey with Marketing to identify and remove any friction.

6. Analyse location and end-user data with various tools and methods to improve engagement and retention.

7. Liaising with the marketing and IT team for better user insights

Who we are looking for:
1. Excellent track record of customer acquisition, re-engagement, retention and loyalty programs online and offline.

2. Effectively analysing data through segmentation, customer journey mapping and lifecycle analysis to develop ongoing strategies.

3. Data-driven, results-oriented marketer with a bias for action.

4. Background in the M-commence industry. Hospo or Direct customer management is a bonus.

5. Cross-functional experience between Operations, IT & marketing.

How to apply:
**Salary**: From $75,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Annual bonus
- Christmas bonus

Work Location: In person



  • Richmond, Australia foodifox Full time

    Customer Success Executive (CSE) About Us: Foodifox is an early-stage start-up going places. We have advanced technology systems to create an unparalleled, contactless, convenient food delivery solution. We collaborate with food delivery platforms, restaurants, cafes and passionate cooks and deliver their unique recipes ordered via our app to our...


  • Richmond, Australia foodifox Full time

    Customer Success Executive (CSE)About Us:Foodifox is an early-stage start-up going places. We have advanced technology systems to create an unparalleled, contactless, convenient food delivery solution. We collaborate with food delivery platforms, restaurants, cafes and passionate cooks and deliver their unique recipes ordered via our app to our...

  • Customer Success

    1 week ago


    Richmond, Australia EstimateOne Full time

    Put simply, we're a SaaS company headquartered in Richmond whose ambition is to become_ the_ industry standard platform in the commercial construction industry. In the last year more than 40,000 organisations have used our platform to tender over 7,500 projects worth a total of $52 billion We're currently the market leaders in Australia & NZ and we've...


  • Richmond, Australia EstimateOne Full time

    Put simply, we’re an Australian-born SaaS platform and one of 2022’s Best Places to Work in Australia and New Zealand. Headquartered in Melbourne, Australia, our ambition is to become the global industry standard procurement platform in the commercial construction industry. We’re the market leaders in Australia & NZ, and are now extending our product...


  • Richmond, Australia EstimateOne Full time

    Put simply, we're an Australian-born SaaS platform and one of 2022's Best Places to Work in Australia and New Zealand. Headquartered in Melbourne, Australia, our ambition is to become the global industry standard procurement platform in the commercial construction industry.We're the market leaders in Australia & NZ, and are now extending our product into the...


  • Richmond, Australia Give A Grad A Go Full time

    Learning & development budget - 5 weeks of leave per year - Free gym membership **On the hunt for Client Services jobs, Client Support roles, or Account Management positions in Melbourne?** **Company Profile - FinTech** In this Client Services role, you will be joining the Melbourne office of an expert team making waves in the FinTech industry. They are...

  • Executive Assistant

    3 weeks ago


    Richmond, Australia Epworth Healthcare Full time

    An exciting opportunity for an experienced professional to provide administrative management support to an Executive and their respective leadership teams, located in our Corporate office in Richmond. As an organised and efficient Executive Assistant, your primary responsibility will be in the provision of key deliverables alongside a customer-focused...

  • Executive Assistant

    2 weeks ago


    Richmond, Australia Epworth Full time

    **Company Description** Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. Our values and...

  • Executive Assistant

    1 week ago


    Richmond, Australia Epworth Healthcare Full time

    An exciting opportunity for an experienced professional to provide administrative management support to an Executive and their respective leadership teams, located in our Corporate office in Richmond. As an organised and efficient Executive Assistant, your primary responsibility will be in the provision of key deliverables alongside a customer-focused...


  • Richmond, Australia Creating Brighter Futures Full time

    **Exciting Opportunity: Join Our Global Company for Personal & Leadership Development!** Are you a motivated and passionate individual with experience as a Customer Success Manager? Our rapidly expanding Global Company, a leader in personal and leadership development with over 13 years of award-winning programs, is seeking enthusiastic self-starters like...


  • Richmond, Australia Creating Brighter Futures Full time

    **Exciting Opportunity: Join Our Global Company for Personal & Leadership Development!** Are you a motivated and passionate individual with experience as a Customer Success Manager? Our rapidly expanding Global Company, a leader in personal and leadership development with over 13 years of award-winning programs, is seeking enthusiastic self-starters like...


  • Richmond, Australia Creating Brighter Futures Full time

    Exciting Opportunity: Join Our Global Company for Personal & Leadership DevelopmentAre you a motivated and passionate individual with experience as a Customer Success Manager? Our rapidly expanding Global Company, a leader in personal and leadership development with over 13 years of award-winning programs, is seeking enthusiastic self-starters like you to...

  • Account Executive

    2 weeks ago


    Richmond, Australia Onside Full time

    Onside is a dynamic and fast growing Agri-tech business. Currently in the scale up phase, expanding rapidly and thinking global, our team and culture reflect the business. Offering an innovative workplace where everyone lives and breathes the Onside values of innovation, simplicity, teamwork, leadership and speed to market. **Responsibilities**: - Generate...


  • Richmond, Australia Arrotex Pharmaceuticals Pty Full time

    Are you looking for an opportunity to launch your career in pharmaceutical sales? Look no further! Our new and exciting Customer Experience Team is seeking a sales superstar to help us develop our business in the pharmaceutical industry. With a killer training program and opportunities for professional development and advancement, this is your chance to...


  • Richmond, Australia Access Health and Community Full time

    Part-Time Permanent role; Hybrid working arrangements - Richmond - Make a positive difference each day within a not-for-profit health org - Generous salary packaging & benefits with a great work life balance culture **About Access Health and Community (AccessHC)** With a history of 150 years and caring at our centre, our mission and commitment is to build...

  • Executive Assistant

    1 week ago


    Richmond, Australia North Richmond Community Health Full time

    **Work with us**: Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You’ll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and...


  • Richmond, Australia Access Health and Community Full time

    Part-Time Permanent role; Hybrid working arrangements - Richmond Make a positive difference each day within a notforprofit health org Generous salary packaging & benefits with a great work life balance cultureAbout Access Health and Community (AccessHC)With a history of 150 years and caring at our centre, our mission and commitment is to build healthier...

  • Account Executive

    3 weeks ago


    Richmond, Australia Venus Packaging Pty Ltd. Full time

    We are a leader in the flexible packaging industry in Australia, with our office and logistics centre based in Richmond, Melbourne. We have a strong national customer base and a solid sales team. In the role of Account Executive, you will be responsible for: - Developing an in-depth knowledge of our customers, and the needs of our key accounts as well as a...

  • Account Executive

    3 weeks ago


    Richmond, Australia Venus Packaging Pty Ltd. Full time

    We are a leader in the flexible packaging industry in Australia, with our office and logistics centre based in Richmond, Melbourne. We have a strong national customer base and a solid sales team. In the role of Account Executive, you will be responsible for: - Developing an in-depth knowledge of our customers, and the needs of our key accounts as well as a...

  • Account Executive

    3 weeks ago


    Richmond, Australia Venus Packaging Pty Ltd. Full time

    We are a leader in the flexible packaging industry in Australia, with our office and logistics centre based in Richmond, Melbourne, and soon to move to a brand new faciltity in Coburg North. We have a strong national customer base and a solid sales team. In the role of Account Executive, you will be responsible for: - Developing an in-depth knowledge of...