Client Implementation Analyst

7 days ago

North Sydney, Australia Equifax Full time

Equifax is where you can **power your possible. **If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

This is an exceptional opportunity to join our operations team and take charge of software implementations. As a **Client Implementation Analyst **(CIA), you will provide end to end support and guidance for onboarding of small to medium clients to specialist products and services offered by Equifax.

Some of your responsibilities are as follows will include customer engagement, i.e., responsible for management of customer expectations, scope change, etc in relation to ongoing requirements.

**What you’ll do**
- Provide comprehensive support and guidance throughout the client onboarding process for small to medium-sized clients, focusing on specialised products and services offered by Equifax
- Engage with customers to manage their expectations, handle scope changes, and address requirements-related issues effectively
- Collaborate with customers to implement and test Equifax solutions, leveraging your knowledge of Equifax products and available resources
- Ensure a clear understanding of requirements by both the customer and Equifax, promptly resolving any concerns and delivering solutions in a timely manner

**What experience you need**
- Minimum of 1 year of experience as a business-focused business analyst, with a track record of interacting with external customers
- Demonstrated proficiency in business analysis, including exceptional skills in workflow management, documentation, and process mapping.
- Strong written and verbal communication abilities, characterised by clarity and articulation.
- Ability to work effectively with individuals at all levels and diverse backgrounds.
- High proficiency in Word, Excel, and Visio.
- Excellent multitasking and prioritisation skills.
- Comfortable working with moderate supervision.
- Deep understanding of customer needs

**What could set you apart**
- Advanced competence in Word, Excel, and Vision _(not essential) _
- Demonstrated ability to be continuously curious, willing to challenge the status quo

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organisational growth potential through our online learning platform with guided career tracks.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability.

**Who is Equifax**

As a global data, analytics, and technology company, we play an essential role in the economy by helping consumers, companies and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and technology lets us create the insights that power decisions to move people forward.

With the global power of over 13,000 dedicated, smart, and passionate team members, we help people live their financial best.

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