Accommodation Service Lead

3 weeks ago

Heidelberg Heights, Australia Claro Aged Care and Disability Services Full time

**About Us**

Our name may be new, but we’re not. Collectively, we’ve been around for more than 30 years, with an established presence right across Australia as advocates of supported independent living, and a leading edge NDIS registered provider.

We’ve combined the best of what we had to become Claro - the leading aged care and disability services provider in Australia.

We put people at the centre of everything we do. Through individualised, local, community-based support we remove barriers, increase life choices, and empower people to have meaningful relationships and connections.

**The Opportunity**:
We are seeking an experienced Accommodation Service Lead to join our team. In this role you will provide leadership and continuously improve Supported Accommodation Services for people living with disability. Specifically, the role will be responsible for the leadership of a team of staff across a small portfolio of accommodation sites who together ensure the provision of high-quality direct care services for people with a disability and complex support needs to meet individual client needs.

**You will be responsible for, but not limited to**:

- Ensures Clients receive high quality individualised services from oneself and others that enable Clients to successfully achieve Support Plan goals, take part in meaningful activities, engage in social relationships and enjoy a quality of life.
- Ensures services are delivered according to Claro Policies
- Review and manage Client-related documentation, including Riskman incident and feedback reports
- Lead and develop the support worker teams across a small portfolio of shared disability accommodation sites in the delivery of high-quality person-centred services, in accordance with clients’ individual support plans, service agreements and NDIS/other funders’ goals
- Provides coaching and support to team members to ensure they provide service excellence to Clients, including leading monthly communication meetings with staff, and providing daily performance feedback and monthly supervision for PPT

**To be successful in this role you will have**:

- Minimum Certificate IV in Disability or other health or community qualifications
- Tertiary qualifications or experience in business or management
- Experience in providing quality personal support services to people with a disability
- Demonstrated experience and commitment to delivering continuous improvement and service excellence in community or health services
- Knowledge of the changing environment in the health sector, including funding, supplier, market and emerging trends in service delivery
- Experience in leading and developing teams in the delivery of high-quality person centered services
- Ability to handle volumes of competing priorities and confidential matters whilst displaying discretion
- Highly developed organizational skills, ability to maintain attention to detail whilst multitasking.
- High level of computer literacy with experience in Microsoft Office and data management systems
- Excellent verbal and written communication skills, particularly in dealing with sensitive information
- Ability to thrive in a fast-paced and challenging environment

**What we Offer**
- Employee referral bonus to the value of $300
- Retail perks and discounts through Flare benefits
- Paid induction training when you start
- Paid annual training for mandatory modules
- On-the-job advice and mentoring
- Career pathways
- Shine Awards
- Employee of the month

We are a values-led organisation, we **bring energy**, **act with integrity**, **nurture and care** and we **listen** **and connect**. Our values demonstrate our commitment to our people, customers, and community, and define who we are, what we do, and how we do it. When we come together, we shine.

**“We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant”**

If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our Talent Community.

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