Service Delivery Manager

2 weeks ago

Heidelberg, Australia Care.Live.Smile Full time

**Service delivery manager - SIL NDIS accommodation.**

**Location Melbourne**

**Full-time position,**

We are a fast-growing NDIS registered provider specialising in SIL accommodation located in Melbourne.

We are looking for our next leader to join an organisation who actively supports professional development.

You will need to be passionate about the disability space and making an impact on people’s lives to help overcome their challenges.

As a **Service Delivery Manager **will provide operational leadership and direction that ensures high quality services are delivered across all our accommodations.

**About the Role**
- Maintain and build relationships with key referrers such as Support Coordinators, Plan Managers, Allied Health Professionals, Social Workers and Local Area Coordinators
- Lead Behaviour Support Practice and implementation of plans at the SIL property
- Provide proactive leadership, mentoring, coaching and support to the Work Force Team to ensure that staff are supported throughout the NDIS readiness and transition phase
- Be responsible for ensuring that all assets are maintained and meet quality and safety standards by liaising with Property Management and the Business Manager.
- Identify, assess and resolve problems using a customer-centred approach
- Motivate individuals and create a culture where people want to go the ‘extra mile’
- Practise leadership in team meetings, one on ones, modelling and coaching of staff
- Proactively train staff to ensure they continue to provide the highest standard of customer outcomes
- Responsibility for the SIL Participants onboarding process

**About you**
- A natural leader with a positive attitude, professional conduct, and commitment to provide quality outcomes and service delivery for staff, individuals with a disability and the community
- Have an understanding of legislative, contractual and internal policy, practice and reporting requirements in the NDIS sector
- Are self-motivated, well organised, and resourceful and possess a high level of integrity, passion, and reliability.
- An understanding of case management practices and principles.
- Well-developed communication (both oral and written) skills with the capacity to prepare reports and correspondence
- Committed to providing high-quality services to all people from diverse language and cultural backgrounds.
- Relevant qualifications within the Healthcare, Aged care or Disability care sectors.

**Job Types**: Full-time, Permanent

**Salary**: $100,000.00 - $120,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Service delivery manager - SIL NDIS accommodation: 3 years (preferred)

Work Authorisation:

- Australia (required)

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