On Site Representative

1 month ago

Dandenong, Australia Team Global Express Full time

Are you ready to elevate your career in logistics and customer service? Team Global Express is seeking an enthusiastic and dedicated On-Site Representative (OSR) to join our dynamic team. In this pivotal role, you will play a crucial part in delivering top-notch transport and distribution services directly from our customer’s premises. You’ll coordinate the operations of our distribution fleet, ensuring the seamless sortation and preparation of stock while maximizing profitability and productivity. As the key contact point for delivery partners and stakeholders, your expertise will help drive exceptional customer service and operational efficiency. Join us and make a meaningful impact as we continue to set the standard in the logistics industry

**PRIMARY DUTIES & RESPONSIBILITIES**
- Ensure all deliveries presented by the customer each day are allocated to suitable vehicles
- Ensure the freight is presented to the drivers in required locations and check for damages
- Work closely with customer staff to develop efficiencies, meet KPI’s and improve the customer - client relationship
- Communicate allocation plans to stakeholders where required
- Coordinate backup vehicles where required
- Manage driver performance including leave and absenteeism across the site, escalating recurring issues to management in a timely manner
- Deliver regular toolbox talks and ensure two-way communication with delivery partners
- Facilitate training and development of drivers as required
- Devise strategies to ensure service standards are met
- Ensure all deliveries are completed within the allotted timeframes each day
- Communicate any operational problems to the On-Site Manager as soon as they are identified
- Ensure delivery partner scanning and MDT compliance
- Facilitate POD retrieval from the drivers on the customers behalf
- Ensure driver compliance to all customer and TGE policies and procedures, including HSE and Chain of responsibility obligations
- Manage driver and vehicle presentation standards to ensure compliance with the customer’s requirements
- Respond to customer service or operational enquiries by the customer or their stakeholders quickly and effectively
- Complete daily and weekly reports as required

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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