Coaching & Development Trainer - Workers

4 months ago

Melbourne, Australia DXC Technology Full time

**About the role**

Working in a team of L&D specialists developing and enhancing the technical competence and proficiency our front-line claims team through individual coaching and formal training; providing our people with the skills and support to deliver industry leading outcomes for injured workers, employers and DXC providing claims management services. Developing and delivering our new starter Trainee Program and assisting in the organization and delivery of WorkSafe and DXC providing claims management services.

Role responsibilities include;
- developing and enhancing the technical competence and proficiency of our frontline claims teams through individual coaching and formal training;
- providing our people with the skills and support to deliver industry leading outcomes for injured workers, employers and DXC Integrated Services; and
- developing new training material and delivering our new starter trainee program
- assisting in the organisation and delivery of WorkSafe and DXC Integrated Services Trainee programs
- face to face coaching for trainee programs

**Applicants must have**:

- Minimum 2 years' case management experience in worker's compensation industry

**Preferred/Beneficial experience**:

- Experience developing and facilitating learning workshops
- Certificate IV in Training and Assessment (TAE40116)
- Computer skills: Experience in general instruction design & e-learning development (Articulate), Learning Management System (LMS) administration experience.

**Other Qualifications**
- Good analytical and problem solving skills to assess needs and recommend solutions
- Good communication skills to develop training programs and procedures both written and verbal
- Good presentation skills, both in person and in distance learning, to train and educate all levels of employees
- Good interpersonal skills to facilitate effective working relationships with varied levels of employees and stakeholders
- Personal computer, software and multi-media skills to develop case management proficiency in claims staff
- Ability to prioritize and meet deadlines
- Experience coaching/developing individuals

**Flexible working arrangements**

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

**Employee Benefits**

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

DXC Claims Management Services is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

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